Alexus James
Land O' Lakes
Summary
Operations and escrow professional with 4+ years of experience managing high-volume residential closings and driving cross-functional collaboration across Sales, Construction, Finance, and Title teams. Proven ability to manage 40–60 closings monthly while improving workflows and ensuring on-time execution. Recognized leader selected to oversee and mentor 4–10 interns annually, delivering training, program development, and executive-level project presentations.
Overview
8
8
years of professional experience
Work History
Escrow & Operations Coordinator
Meritage Homes
03.2022 - Current
- Manage 40–60 residential home closings monthly across multiple communities, ensuring on-time execution and a seamless customer experience
- Coordinate with buyers, lenders, title companies, and internal departments to maintain alignment across all closing milestones
- Lead and mentor 4–10 interns annually, overseeing onboarding, training, and professional development
- Direct internship program execution, including capstone project planning and executive presentations
- Partner cross-functionally with Sales, Construction, Finance, Permitting, and Title teams to resolve issues and streamline workflows
- Develop reporting tools, trackers, and documentation to improve process efficiency and visibility
- Support Sales operations through MLS listings, agreements, and contract documentation
Client Service Specialist
Bank OZK
06.2021 - 03.2022
- Consistently exceeded sales goals by identifying and closing opportunities for financial products and services
- Analyzed customer financial data to recommend tailored banking solutions
- Supported branch operations through reporting and performance tracking
- Delivered high-quality customer service while ensuring compliance with banking regulations
Corporate Travel Counselor
American Express Global Business Travel
10.2019 - 10.2020
- Managed corporate travel arrangements and ensured compliance with company policies
- Provided client support and issue resolution in a fast-paced environment
Teller
Wells Fargo
07.2018 - 10.2019
- Processed high-volume financial transactions accurately
- Delivered customer service and educated clients on banking products
Education
Bachelor of Business Administration - Management
Pasco-Hernando State College
Skills
- Operations Management
- Project Management
- Contract & Closing Management
- Workflow Optimization
- Cross-Functional Collaboration
- Training & Development
- Customer Experience
- Salesforce
- Smartsheet
- Microsoft Excel
- MLS Management
- Forecasting
Timeline
Escrow & Operations Coordinator
Meritage Homes
03.2022 - Current
Client Service Specialist
Bank OZK
06.2021 - 03.2022
Corporate Travel Counselor
American Express Global Business Travel
10.2019 - 10.2020
Teller
Wells Fargo
07.2018 - 10.2019
Bachelor of Business Administration - Management
Pasco-Hernando State College