Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alexus Jenkins

Queens

Summary

Property Manager with 11+ years of extensive expertise in customer service and problem-solving, enhancing client satisfaction and operational efficiency. Demonstrates strong communication and troubleshooting skills, adept at report generation and data collection to streamline processes. Passionate about fostering a supportive environment and eager to leverage innovative strategies to drive continued success in property management.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

GCS (MTA)
10.2023 - 08.2025
  • Handled paratransit calls for disabled clients, improving response efficiency and client satisfaction.
  • Resolved commuter inquiries efficiently, ensuring timely solutions and enhancing overall rider satisfaction.
  • Investigated service issues to identify root causes, facilitating prompt resolutions and reducing recurring complaints.

Consultant

NYCERS
05.2023 - 08.2023
  • Managed 80 daily calls, enhancing client satisfaction and communication efficiency.
  • Conducted outreach calls, improving client engagement and service delivery.
  • Utilized problem-solving skills to address client inquiries, achieving prompt resolutions.

Assistant Manager

Smart stop Self Storsge
12.2019 - 03.2023
  • Managed store opening and closing, ensuring operational efficiency and security.
  • Handled daily bank deposits, maintaining financial accuracy and accountability.
  • Streamlined store procedures, enhancing customer satisfaction and staff productivity.
  • Implemented effective problem-solving strategies, reducing operational disruptions.
  • Fostered a collaborative team environment, driving measurable improvements in service delivery.

Assistant Store Manager

Public Storage
06.2016 - 12.2019
  • Managed store operations, ensuring seamless opening and closing procedures.
  • Conducted daily bank deposits, maintaining financial accuracy and security.
  • Enhanced store efficiency, contributing to improved customer satisfaction.
  • Implemented effective problem-solving strategies, reducing operational disruptions.
  • Collaborated with team to achieve consistent sales growth and operational excellence.

Cashier

Target
09.2014 - 06.2016
  • Processed customer transactions efficiently, enhancing checkout speed and accuracy.
  • Processed transactions efficiently and accurately, ensuring minimal wait times and enhancing overall customer satisfaction.

Education

Diploma - undefined

Merrillville High
Merrillville, IN

Liberal Arts

Bronx Community College
Bronx, NY

Skills

  • Scheduling
  • Data Collection
  • Report Generation
  • Appointment Scheduling
  • Customer Service
  • Troubleshooting
  • Communication
  • Problem-solving

Timeline

Customer Service Representative

GCS (MTA)
10.2023 - 08.2025

Consultant

NYCERS
05.2023 - 08.2023

Assistant Manager

Smart stop Self Storsge
12.2019 - 03.2023

Assistant Store Manager

Public Storage
06.2016 - 12.2019

Cashier

Target
09.2014 - 06.2016

Diploma - undefined

Merrillville High

Liberal Arts

Bronx Community College