Alexus Richbow
Columbia,SC
Summary
Competent Customer Service Rep driven to exceed sales goals and build long-term relationships with customers. Facilitate positive experiences through high-quality customer care and prompt resolution of complaints and issues.
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support.
Customer-focused Commissioned Sales Associate with many years of lucrative and service-oriented experience selling wide variety of products. Persistent and resilient professional with charming personality to foster genuine and sincere relationships with buying customers.
Overview
13
13
years of professional experience
Work History
Sales Associate
Spectrum
Columbia
08.2025 - Current
- Assisted customers in product selection and provided knowledgeable recommendations.
- Developed and maintained strong relationships with customers to enhance loyalty.
- Participated in promotional events to drive customer engagement and sales awareness.
- Resolved customer inquiries and complaints promptly to ensure satisfaction.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
Shift Leader
Zaxbys
Columbia
04.2024 - 04.2025
- Supervised team members to ensure efficient sandwich preparation and customer service.
- Managed daily operations to maintain cleanliness and organization in the store.
- Trained new employees on food safety standards and operational procedures.
- Assisted in inventory management to ensure product availability and freshness.
- Handled customer inquiries and resolved issues to enhance satisfaction.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Resolved customer complaints promptly and professionally.
Shift Leader
Jersey Mike's Subs
Columbia, WI
01.2022 - 01.2024
- Supervised team members to ensure efficient sandwich preparation and customer service.
- Managed daily operations to maintain cleanliness and organization in the store.
- Trained new employees on food safety standards and operational procedures.
- Handled customer inquiries and resolved issues to enhance satisfaction.
- Monitored food preparation processes for quality control and compliance standards.
Server
Applebee's Grill + Bar
Columbia, WI
12.2019 - 06.2020
- Provided excellent customer service in a fast-paced dining environment.
- Managed multiple tables, ensuring timely food and beverage delivery.
- Assisted in training new servers on restaurant procedures and menu items.
- Maintained cleanliness and organization of dining areas throughout shifts.
- Collaborated with kitchen staff to coordinate special orders and dietary requests.
- Processed customer payments accurately using point-of-sale systems.
Technical Support Advisor
Conduent
12.2017 - 04.2019
- Address and resolve advanced product and technical support questions received from customers.
- Facilitate communication with customers by phone, chat, and email.
- Review customer communication to identify mood and deescalate conflict as needed.
- Advise customers regarding additional features and products relevant to their needs; facilitate upsetting of features and products and coordinate with customers to provide end-user training as needed.
- Provide superior customer service to ensure optional customer satisfaction.
- Ensure adherence to company policies, procedures, and quality standards.
Cashier
Walgreens
Columbia, SC
03.2017 - 12.2017
- Created welcoming positive customer experience while entering sales at front cash registers.
- Achieved 100 percent customer satisfaction on surveys.
- Collaborated with team to merchandise products manage store inventory and order stock.
- Maintained store displays and signage to match company standards and accurately reflect weekly sales.
Cashier
Target
Columbia, SC
06.2014 - 01.2017
- Assessed customer needs and responded to questions.
- Cleaned and straightened work area.
- Issued receipts for purchases and gifts.
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Excelled in exceeding daily credit card application goals.
- Achieved high sales percentage with consultative, value-focused customer service approach.
Cashier
Bi-Lo
Columbia, SC
08.2012 - 05.2014
- Processed transactions quickly and efficiently.
- Maintained a friendly and cordial relationship with the customers by greeting them and assisting them with all relevant issues.
- Provided customers with outstanding service and assisted them in solving their queries and doubts.
Education
High School Diploma -
Lower Richland High
Hopkins, SCSkills
- Customer service
- Cash handling
- Team leadership
- Problem solving
- Adaptability to change
- Training new employees
- Complex Problem-solving
- Friendly and outgoing
Timeline
Sales Associate
Spectrum
08.2025 - Current
Shift Leader
Zaxbys
04.2024 - 04.2025
Shift Leader
Jersey Mike's Subs
01.2022 - 01.2024
Server
Applebee's Grill + Bar
12.2019 - 06.2020
Technical Support Advisor
Conduent
12.2017 - 04.2019
Cashier
Walgreens
03.2017 - 12.2017
Cashier
Target
06.2014 - 01.2017
Cashier
Bi-Lo
08.2012 - 05.2014
High School Diploma -
Lower Richland High