ALEXUS RUFFIN
Beaumont,TX
Overview
8
8
years of professional experience
Work History
Lead Scheduling Coordinator
Christus Health Outpatient Pavilion
Beaumont, TX
01.2023 - Current
- Connected with insurance companies to verify details and process billing
- Managed pre-admitting and admitting of patients at busy facility
- Greeted and admitted patients and caregivers upon arrival
- Handled advanced directives, powers of attorney and advanced beneficiary notices
- Registered patients, routed documentation and escorted individuals to procedure locations
- Scheduled follow-up visits for patients' follow-on visits
- Received and processed visitors' complaints to help improve hospital services
- Recorded patient data in EMR system with strict compliance to regulatory requirements
- Collected and secured cash payments for patients' co-payments and additional financial obligations
- Promoted a positive work culture that encouraged teamwork and professional development
- Managed office supply inventory, keeping track of needs and ordering supplies to avoid shortages
- Developed and maintained filing systems to ensure quick retrieval of documents
- Negotiated contracts with vendors and service providers to support office needs
- Handled customer inquiries and complaints, ensuring satisfaction with services provided
- Implemented policies and procedures to improve office workflow and efficiency
Control Room Operator
Christus Health St Elizabeth Hospital
Beaumont, TX
01.2022 - 12.2022
- Received radio and telephone messages, answered public calls and transferred calls or relayed messages to appropriate staff
- Directed training, policies and staff scheduling for patients
- Balanced property accounts and completed regular audits of room charges and finances
- Placements of direct admitted patients and ER patients
Business Service Representative
Christus Health St Elizabeth Hospital
Beaumont, TX
03.2021 - 12.2021
- Patient Access representatives facilitate a welcome and easy access to the facility and are responsible for establishing an encounter for any patient who meets the guidelines for hospital service
- Patient Access staff ensures that all data entry is accurate including demographic and financial information for each account
- Patient Access has numerous procedural requirements including data elements, insurance verification, authorization for services, and collections for all patient portions including prior balances
- Patient Access staff is responsible for the successful financial outcome of all patient services
- Patient Access communicates directly with patients and families, physicians, nurses, insurance companies and third party payers
- This position requires professional appearance, behavior, and good communication skills
- Patient Access representatives require dependability, flexibility, and teamwork
- Resolved customer inquiries via phone, email, and live chat support
- Liaised with logistics department to ensure timely delivery of products to customers
- Scheduled appointments for customers as required by their needs or concerns
- Documented all customer interactions and transactions accurately for future reference
- Updated customer accounts with accurate information after each interaction
- Managed high volume of inbound and outbound calls with emphasis on customer satisfaction
Patient Greeter
Christus Health St. Elizabeth ER Department
Beaumont, TX
12.2020 - 03.2021
- The Liaison (Patient Greeter) is continuously responsible for improving the patient experience within the hospital
- This function primarily includes, but is not limited to, engaging patients in the CHRISTUS Hospital Patient Portal
- Each day the Patient Greeter will engage patients with a goal of 100% enrollments and discharges and patient satisfaction
- The Patient Greeter will coordinate with the unit chaplain as needed
- Fielded customer complaints and concerns, routing to appropriate staff for immediate support
- Followed established protocols and procedures regarding customer and safety services
Property Manager
Life Storage
Beaumont, TX
12.2016 - 07.2020
- Oversaw and advised on leasing agreement, application processes and approval criteria
- Executed comprehensive tenant retention program to retain tenants and increase lease renewals
- Coordinated maintenance schedules and facilitated completion with maintenance team
- Facilitated timely collection of rent, late fee and utility payments
Property Manager
Christus Health & Wellness Center
Beaumont, TX
08.2023 - 08.2024
- Managed budget allocations, reducing unnecessary expenses to increase profitability
- Improved customer satisfaction rates through proactive problem-solving and service excellence
- Supervised staff recruitment, training, and development to build a high-performing team
- Led team meetings to communicate goals, progress, and expectations clearly
Timeline
Property Manager
Christus Health & Wellness Center
08.2023 - 08.2024
Lead Scheduling Coordinator
Christus Health Outpatient Pavilion
01.2023 - Current
Control Room Operator
Christus Health St Elizabeth Hospital
01.2022 - 12.2022
Business Service Representative
Christus Health St Elizabeth Hospital
03.2021 - 12.2021
Patient Greeter
Christus Health St. Elizabeth ER Department
12.2020 - 03.2021
Property Manager
Life Storage
12.2016 - 07.2020