Alexus Thompson
Lexington,SC
Summary
Dynamic professional with a strong work ethic and exceptional customer service skills, honed at Timberlake Country Club. Proven ability to enhance customer satisfaction through personalized service and effective upselling techniques. Adept at task prioritization and quality control, ensuring efficient operations and a positive guest experience.
Overview
4
4
years of professional experience
Work History
Server
Timberlake Country Club
Chapin, SC
03.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Supervisor
Panera Bread
Lexington, SC
01.2023 - 03.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
Warehouse Associate
Home Depot Distribution Center
Gaston, SC
06.2021 - 11.2022
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
- Maintained clean, orderly work environment free of hazards.
Education
Bachelor of Arts - Psychology
University of South Carolina
Columbia, SC12.2020
Skills
- Strong work ethic
- Exceptional customer service
- Quality control
- Task prioritization
Timeline
Server
Timberlake Country Club
03.2024 - Current
Supervisor
Panera Bread
01.2023 - 03.2024
Warehouse Associate
Home Depot Distribution Center
06.2021 - 11.2022
Bachelor of Arts - Psychology
University of South Carolina