Alexya Hernandez
Allentown,PA
Summary
Dedicated Front Desk Professional specializing in patient registration and appointment scheduling. Bilingual in English and Spanish, enhancing communication and patient satisfaction. Experienced in streamlining processes to optimize operational efficiency, with strong skills in customer relations, recordkeeping, and problem-solving.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
European wax center
Trexlertown, Pennsylvania
09.2025 - Current
- Greeted clients warmly, fostering welcoming atmosphere and ensuring positive first impressions.
- Answered phone calls and responded to client inquiries promptly.
- Coordinated appointment scheduling via online booking system, optimizing client flow and service delivery.
- Processed payments and handled transactions with accuracy and efficiency.
- Provided information about services and products to enhance client understanding.
- Assisted with inventory management of retail products, supporting sales efforts and ensuring product availability.
Assistant Manager
DTLR
Allentown, Pennsylvania
06.2023 - 10.2025
- Managed daily store operations and optimized team performance through effective leadership.
- Coordinated staff schedules to ensure adequate coverage and enhance operational efficiency.
- Facilitated employee training programs to improve product knowledge and elevate customer service.
- Monitored inventory levels and executed stock replenishment to support sales continuity.
- Implemented visual merchandising strategies to attract customers and drive product visibility.
Registrar
Lehigh Valley Hospital
Allentown, Pennsylvania
04.2023 - 03.2024
- Streamlined patient registration process, enhancing admissions efficiency at healthcare facility.
- Verified insurance information and collected essential documentation, ensuring accurate patient records.
- Collaborated with medical staff to ensure precise data entry, supporting effective patient care.
- Maintained confidentiality of patient records in accordance with regulations.
- Trained new staff on registration systems and hospital policies to enhance operational knowledge.
Education
Graduate Certificate - Medical Assistant
Lincoln Technical Institute
Allentown, PA12-2025
High School Diploma -
William Allen High School
Allentown, PA05-2022
Graduate Certificate - Phlebotomy
Northampton Community College
Bethlehem, PA03-2026
Skills
- Patient registration
- Customer service and support
- Effective communication
- Medical terminology
- Records management
- BLS/CPR certification
- Microsoft Office proficiency
- Patient rooming and triage
- Vital signs
- Phlebotomy
- EKG/ECG administration
- Sterilization and aseptic technique
- Compliance management
- Team management
- Bilingual proficiency
- Bilingual proficiency
Languages
Spanish
Full Professional
Certification
RMA
Timeline
Front Desk Receptionist
European wax center
09.2025 - Current
Assistant Manager
DTLR
06.2023 - 10.2025
Registrar
Lehigh Valley Hospital
04.2023 - 03.2024
Graduate Certificate - Medical Assistant
Lincoln Technical Institute
High School Diploma -
William Allen High School
Graduate Certificate - Phlebotomy
Northampton Community College