Pamela Sanchez Contreras
West Covina,CA
Summary
Dynamic Front Desk Receptionist with a proven track record at Lash Love Supply, excelling in customer service and office organization. Expertly managed appointment scheduling and inventory records, enhancing operational efficiency. Recognized for exceptional problem-solving skills and fostering client relationships, ensuring a welcoming environment and repeat business.Offering excellent communication and organizational abilities, with strong commitment to learning and growing in professional setting. Delivers exceptional customer service and administrative support, including efficient handling of phone systems and scheduling. Ready to use and develop these skills
Developed strong customer service and administrative skills in fast-paced, client-focused environment. Excels in communication, organization, and managing multiple tasks simultaneously. Seeking to transition to new field where these skills can be effectively utilized and further developed.Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Lash Love Supply
Baldwin Park, CA
07.2022 - Current
- Managed front desk operations, ensuring seamless guest check-in and check-out experiences.
- Provided exceptional customer service while addressing inquiries and resolving issues promptly.
- Coordinated appointment scheduling for lash services, optimizing daily workflow and resource allocation.
- Maintained accurate records of inventory levels, assisting with supply orders to support business needs.
- Implemented organizational strategies to streamline administrative tasks and improve office efficiency.
- Developed positive relationships with clients, fostering loyalty and repeat business through personalized service.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Completed data entry and filing to keep records updated for easy retrieval.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Education
Associate of Science - English Education
Rio Hondo College
Whittier, CA05.2024
High School Diploma -
Sierra Vista High School
Baldwin Park, CA05.2021
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Telephone etiquette
- Data entry
- Problem-solving skills
- Team collaboration
- Scheduling
- Verbal and written communication
- Administrative skills
- Office organization
- Oral and writing communication
- Hospitality services
- Filing
- Document management
- Client communication
- Patient registration
- Patient scheduling
- Patient relations
- Call handling
Certification
I have my High School diploma as well as an Associates Degree from Rio Hondo College in Arts of English Education.
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist
Lash Love Supply
07.2022 - Current
Associate of Science - English Education
Rio Hondo College
High School Diploma -
Sierra Vista High School