Alexyss Green
Anaheim,CA
Summary
Resourceful Front Desk Associate known for high productivity and efficient task completion. Possess specialized skills in customer service, communication, and organization that ensure smooth operation of front desk activities. Excel in time management, problem-solving, and adaptability, making positive guest experiences priority.
Overview
6
6
years of professional experience
Work History
Front Desk Associate
Kaiser Permanente
Irvine, California
01.2022 - 10.2024
- Transmitted and received messages using telephones or telephone switchboards.
- Input and confirmed reservations for guests.
- Responded to inquiries and room requests made online, by phone, and via email.
- Wrote and maintained incident reports, daily activity logs, and other documents as requested by management.
- Resolved customer complaints in a professional manner while maintaining high standards of service quality.
- Conducted routine inspections of front desk area to ensure cleanliness and neatness at all times.
- Handled various administrative tasks such as filing paperwork, entering data into computer systems, photocopying documents.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Managed customer complaints and rectified issues to complete satisfaction.
Data Entry Clerk
Massage Envy
Lake Forest, California
01.2019 - 07.2022
- Maintained confidentiality of sensitive information entered into the system.
- Prepared source data by compiling necessary documents, files and information at start of each new project.
- Identified discrepancies between source documents and entered data.
- Assisted colleagues with resolving any issues related to data entry operations.
- Transferred written information into databases to maintain consistent, accurate client records and project details.
- Maintained detailed logs of finished and in-progress data entry projects to identify areas of improvement and increase productivity.
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
- Checked source documents against entered data to ensure accuracy.
- Shared incomplete and deficient data sets with supervisors for resolution.
- Obtained scanned records and uploaded into company databases.
- Scanned documents into appropriate databases for storage purposes.
Education
High School Diploma -
Leuzinger High School
Lawndale, CA06-2015
Santa Ana College
Santa Ana, CASkills
- Organization
- Computer
- Filing
- Making reports
- Communication
- Reading/writing
- Data entry
- Working with others
- Working alone
- Leadership skills
- Penmanship
- Microsoft/ windows
- Listening skills
- Time management
- Scheduling appointments
- Office administration
Timeline
Front Desk Associate
Kaiser Permanente
01.2022 - 10.2024
Data Entry Clerk
Massage Envy
01.2019 - 07.2022
High School Diploma -
Leuzinger High School
Santa Ana College