Alexyss Santos
Tustin,CA
Summary
Dynamic professional who excels in customer service and sales development. Skilled in fostering teamwork and collaboration, consistently achieving sales targets through effective problem-solving and upselling techniques. Demonstrates a strong ability to multitask, ensuring high-quality outcomes in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Sales Associate
Nordstrom Women’s Clothing
07.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers
- Solved customer challenges by offering relevant products and services.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Photographer
Disneyland Resort
02.2023 - 07.2024
- Captured memorable moments of guests, ensuring high-quality and visually appealing photographs.
- Engaged with guests to ensure an enjoyable experience at the resort.
- Delivered high-quality images under tight deadlines, demonstrating strong time management skills.
- Took photos from different angles and perspectives to capture perfect images.
- Planned and prepared for on-location and studio shoots.
- Provided exceptional customer service throughout the entire process from initial consultation to delivery of final products.
- Assisted clients in selecting poses and backgrounds to photograph different concepts and locations.
Assistant Manager
Starbucks
09.2022 - 04.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Barista
Starbucks
02.2022 - 09.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Controlled line and crowd with quick, efficient service.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
Education
Medical Assistant
American Career College
CABuena Park High School
Buena Park, CA06.2022
Skills
- Customer service
- Teamwork and collaboration
- Problem-solving skills
- Multi-tasking strength
- Goal oriented
- Cash handling
- Flexible schedule
- Stocking and receiving
- Calm demeanor
- Hospitality and accommodation
- Upselling and cross selling
- Fraud detection
- Business development
- Policy and procedure adherence
- Sales development
- Inventory tracking
- Retail store operations
- POS system operation
Timeline
Sales Associate
Nordstrom Women’s Clothing
07.2024 - Current
Photographer
Disneyland Resort
02.2023 - 07.2024
Assistant Manager
Starbucks
09.2022 - 04.2023
Barista
Starbucks
02.2022 - 09.2022
Medical Assistant
American Career College
Buena Park High School
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