Alexzandreonna Hatt
Mount Morris
Summary
Dynamic server with a strong work ethic and exceptional customer service skills, honed at El Potrero Inc. for 3 years now. Proven ability to thrive in high-volume dining environments while multitasking effectively. Adept at cash handling and maintaining safe food practices, consistently enhancing guest satisfaction and fostering repeat business through positive interactions.
Overview
5
5
years of professional experience
Work History
Server
El Potrero Inc.
04.2023 - Current
- Provide excellent customer service by promptly greeting and seating guests.
- Assist in taking accurate food and drink orders to ensure customer satisfaction.
- Maintain cleanliness and organization of dining area, enhancing overall guest experience.
- Collaborating with kitchen staff to streamline order delivery process during peak hours.
- Adapting quickly to changing menu items and daily specials, ensuring up-to-date knowledge for guests.
- Resolved customer inquiries and concerns effectively, fostering positive relationships and repeat business.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Handled cash transactions accurately, contributing to efficient end-of-shift reconciliation process.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Server
Big Boys Buns & Burgers
01.2022 - 03.2022
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Server
Waffle House Restaurant
10.2021 - 12.2021
- Memorized entire menu including abbreviations for handwritten tickets to the kitchen/ along with handwritten pricing.
- Assisted in taking accurate food and drink orders to ensure customer satisfaction.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Server/ Front Desk
Golden Corral Buffet
08.2021 - 11.2021
- Assisted in training new staff on restaurant procedures and placement.
- Maintained cleanliness and organization of my service station.
- Maintained buffet area with general and deep cleaning.
- Adapted to changing customer needs, enhancing overall guest satisfaction.
Hostess
Cody's Roadhouse
07.2021 - 09.2021
- Managed reservation system efficiently to optimize seating arrangements.
- Assisted wait staff by communicating guest needs and preferences effectively.
- Monitored dining area for cleanliness and addressed any issues promptly.
- Trained new hostesses on operational procedures and customer service standards.
- Answered customer questions about hours, seating, and menu information.
- Helped to resolve server issues in dining area.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Expo/ Busser/ Host
Olde World
02.2021 - 06.2021
- Answered phone calls to take orders, give information and document reservations.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Anticipated server needs, proactively refilling water glasses and removing empty plates from tables.
- Learned food safety protocols and adhered to sanitation standards consistently.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Trained new staff in bussing and cleaning procedures.
Education
High School Diploma -
K12 Online Public School
N/ASkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Safe food handling
- High volume dining
- Table setting knowledge
Timeline
Server
El Potrero Inc.
04.2023 - Current
Server
Big Boys Buns & Burgers
01.2022 - 03.2022
Server
Waffle House Restaurant
10.2021 - 12.2021
Server/ Front Desk
Golden Corral Buffet
08.2021 - 11.2021
Hostess
Cody's Roadhouse
07.2021 - 09.2021
Expo/ Busser/ Host
Olde World
02.2021 - 06.2021
High School Diploma -
K12 Online Public School