Alexzandria Viera
Macys
Wayne ,NJ
9
years of professional experience
Professional in customer service management with proven track record of driving customer satisfaction and operational efficiency. Known for strong leadership, effective problem-solving, and excellent communication skills. Adept at fostering team collaboration and adapting to evolving challenges to achieve consistent results. Skilled in conflict resolution, process optimization, and delivering high-quality customer experiences.
Customer service professional with strong background in delivering exceptional support and customer satisfaction in high-volume environments. Known for excellent communication skills and ability to resolve issues promptly. Highly collaborative and adaptable, ensuring team success and consistently meeting targets.
Work History
Customer Service Lead
8 Months- Led customer service floor operations, ensuring prompt resolution of inquiries, returns, and escalations.
- Coached associates on Macy's service standards, POS procedures, and customer issue resolution.
- Monitored daily workflow, balancing coverage across registers, service desk, and pickup locations.
- Resolved complex customer concerns with professionalism, protecting satisfaction and store loyalty.
- Resolved customer service issues using company processes and policies and provided updates to customers.
Customer Service Manager
2 Years 8 Months- Partnered with store leadership to address service gaps and strengthen associate performance.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Front Desk Receptionist
1 Year 9 Months- Greeted clients, answered incoming calls, and scheduled appointments using salon booking systems.
- Confirmed client services, updated visit details, and maintained accurate front desk records.
- Processed payments, handled point-of-sale transactions, and balanced daily cash drawer.
- Managed appointment flow, minimized wait times, and coordinated client check-in and checkout.
- Communicated with technicians to align schedules, service changes, and client needs.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Team Lead
1 Year 11 Months- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Education
Cosmetology License
Skills
Telephone etiquette
Call center experience
Interpersonal communications
Customer service excellence
Customer relations
Administrative support
Computer proficiency
Problem resolution
Timeline
Customer Service Lead
Macys
03.2026 - CurrentRead More
Customer Service Manager
Home Depot
04.2023 - 12.2025Read More
Front Desk Receptionist
Amazing Lash Studio Franchise LLC
05.2020 - 02.2022Read More
Team Lead
Sephora
02.2018 - 01.2020Read More
Parisian Beauty Academy
Cosmetology License
Read More