Alexzia Willis
Mobile,AL
Summary
Adept Pharmacy Technician with a track record of enhancing customer satisfaction at Walmart Neighborhood Market Pharmacy, I excel in medication dispensing and employing de-escalation techniques. Proven ability to manage drug inventory effectively, ensuring a 20% increase in efficiency. Skilled in transforming customer interactions into positive experiences through expert service and knowledge. Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions.
Overview
14
14
years of professional experience
Work History
Pharmacy Technician
Walmart Neighborhood Market Pharmacy
02.2014 - Current
- Collected co-payments or full payments from customers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Entered and processed patients' prescriptions into internal system.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Customer Service Representative
West Asset Management
07.2010 - 01.2012
- Responded to customer requests for products, services, and company information.
- Implemented and developed customer service training processes.
- Delivered prompt service to prioritize customer needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Certificate - Pharmacy Tech
Virginia College
Mobile 12.2013
High School Diploma -
Mattie T Blount High School
Eight Mile, AL05.2008
Skills
- Drug Inventory Control
- Medication Dispensing
- Insurance Verification
- Supply Restocking
- De-Escalation Techniques
- Payment Processing
- Account updating
- Paperwork Processing
Accomplishments
Earned technician of the year for the market and region for the year of 2023.
- Trained 4 new pharmacy technicians on pharmacy policies, procedures and best practices.
Timeline
Pharmacy Technician
Walmart Neighborhood Market Pharmacy
02.2014 - Current
Customer Service Representative
West Asset Management
07.2010 - 01.2012
Certificate - Pharmacy Tech
Virginia College
High School Diploma -
Mattie T Blount High School
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