Alexzia Willis
Mobile,AL
Summary
Dedicated Pharmacy Technician with experience at Walmart, skilled in workflow optimization and problem-solving. Successfully enhanced pharmacy operations by streamlining prescription processing and maintaining patient confidentiality in compliance with HIPAA. Proven ability to collaborate effectively with team members to improve customer satisfaction and ensure a safe, organized work environment.
Overview
15
15
years of professional experience
Work History
Pharmacy Technician
Walmart
Mobile, AL
02.2014 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Work independently to complete task assigned by pharmacist.
Customer Service Representative
West
Mobile, AL
05.2010 - 01.2012
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
Education
High School Diploma -
Mattie T. Blount High School
Mobile, AL05.2008
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
Timeline
Pharmacy Technician
Walmart
02.2014 - Current
Customer Service Representative
West
05.2010 - 01.2012
High School Diploma -
Mattie T. Blount High School