Kate Khama
Eden Prairie,MN
Summary
Detail-oriented Pharmacy Technician with strong skills in medication dispensing, workflow optimization, and patient confidentiality. Committed to enhancing pharmacy operations and delivering exceptional customer service.
Overview
7
7
years of professional experience
Work History
Pharmacy Technician
Fairview Hospital
Edina, MN
05.2023 - 12.2024
- Compounded and dispensed medications accurately under pharmacist supervision.
- Managed inventory levels, ensuring timely restocking of pharmaceutical supplies.
- Assisted in training new pharmacy staff on operational procedures and safety protocols.
- Coordinated patient medication therapy management to optimize health outcomes.
- Implemented process improvements that enhanced workflow efficiency within the pharmacy department.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Counted and labeled prescriptions with correct item and quantity.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Entered and processed patients' prescriptions into internal system.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Counted, measured, and compounded medications following standard procedures.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
Sales Associate
Walmart
Eden Prairie, MN
02.2018 - 03.2023
- Trained new associates on sales techniques and customer service standards.
- Managed inventory levels and conducted regular stock assessments to ensure availability.
- Assisted customers with product selection, enhancing overall shopping experience.
- Executed promotional displays, driving increased foot traffic and sales engagement.
- Resolved customer inquiries and complaints efficiently, fostering loyalty and satisfaction.
- Collaborated with team members to optimize checkout processes during peak hours.
- Led initiatives for store cleanliness and organization, contributing to a welcoming environment.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
Education
High School Diploma -
RPC Mutengene
Mutengene, Cameroon05-2010
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Answering customer questions
- Medication dispensing
- Supply restocking
- Pharmacy ethics
- Stocking shelves
- Medication labels
- Compounding techniques
Accomplishments
- Reduced prescribing errors [Number]% by reaching out to prescribers to verify medication orders.
- Facilitated the implementation of a new drug inventory system.
Timeline
Pharmacy Technician
Fairview Hospital
05.2023 - 12.2024
Sales Associate
Walmart
02.2018 - 03.2023
High School Diploma -
RPC Mutengene