Alfonso Guerrero
Baltimore,MD
Summary
Dynamic sales associate with proven expertise at Clix Therapy in enhancing customer engagement and driving repeat business. Skilled in cash register operation and adept at problem-solving, I excel in fast-paced environments, ensuring customer satisfaction while effectively managing transactions and store presentation. Committed to teamwork and delivering exceptional client service, also whiling to do hard work.
Overview
4
4
years of professional experience
Work History
Sales Associate
Clix Therapy
Miami, FL
01.2024 - 03.2025
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
Front Desk Receptionist
Hilton Garden Inn Hotel
Baltimore, MD
03.2023 - 09.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Framer
Furst Bros
Baltimore, MD
01.2022 - 02.2023
- Maintained a clean work environment by organizing materials and removing debris at the end of each day.
- Accurately and safely installed wall, roof and floor structures according to blueprints, customer requests, and available inventories.
- Enhanced overall project efficiency by accurately measuring and cutting materials for framing projects.
- Cut and joined wood, using precise measurements and proper techniques to create frames of different sizes
- Inspected frames, identified issues such as warping, and implemented corrections.
Host
Olive Garden
Glen Burnie, MD
04.2021 - 01.2022
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
Education
GED -
Anne Arundel Community College
Arnold, MD04-2021
High School Diploma -
Colegio Americano
Quito Ecuador07-2019
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Problem-solving
- Verbal/written communication
- Cash register operation
- Client service
- Store opening and closing
- Product sales
- Sales strategies
- Upselling
- Listening skills
Languages
English
Full Professional
Spanish
Native or Bilingual
Interests
- Reading
- Team Sports
- I like working with my hands and fixing things
- Adventure Travel
- Photography
- Running
- Creative Writing
- Personal Development and Self-Improvement
Timeline
Sales Associate
Clix Therapy
01.2024 - 03.2025
Front Desk Receptionist
Hilton Garden Inn Hotel
03.2023 - 09.2023
Framer
Furst Bros
01.2022 - 02.2023
Host
Olive Garden
04.2021 - 01.2022
GED -
Anne Arundel Community College
High School Diploma -
Colegio Americano
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