Alfonso Jaingue
Glendale,CA
Summary
Proven to excel in high-pressure environments, I enhanced guest engagement and service efficiency at Gen Korean BBQ. Leveraging strong work ethic and hospitality expertise, I significantly improved service quality by mastering menu memorization and utilizing advanced POS systems, demonstrating exceptional customer service and multitasking abilities.
Overview
2
2
years of professional experience
Work History
Server
Gen Korean BBQQ
08.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Food Runner
Gen Korean BBQ
09.2022 - Current
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Delivered correct food items to tables according to order documentation.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
Busser
Gen Korean BBQ
04.2022 - Current
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
Education
Bachelors - Nursing
West Coast University
North Hollywood, CA10.2027
Skills
- Strong Work Ethic
- Exceptional customer service
- Hospitality service expertise
- Memory retention
- Menu Memorization
- High-volume dining
- Performance Improvement
- Guest Engagement
Timeline
Server
Gen Korean BBQQ
08.2023 - Current
Food Runner
Gen Korean BBQ
09.2022 - Current
Busser
Gen Korean BBQ
04.2022 - Current
Bachelors - Nursing
West Coast University