Alfred David
Summary
Dedicated Night Auditor with expertise in front desk operations and guest relations. Proven ability to enhance guest satisfaction while managing night audit processes and resolving issues promptly.
Overview
28
28
years of professional experience
Work History
Night Auditor
Hampton Inn Suites
06.2020 - Current
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Kept accounts in balance and ran daily reports to verify totals.
- Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
- Promoted a positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts.
- Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
- Utilized strong problem-solving skills while handling any logistical challenges that arose throughout the course of nightly duties.
- Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
- Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
- Enhanced guest satisfaction by efficiently managing night audit tasks and resolving issues promptly.
- Coordinated with housekeeping staff to address any overnight room maintenance requests or special accommodations needed.
- Managed inventory levels of supplies required for efficient front desk operations during overnight hours.
- Handled emergency situations calmly and effectively, ensuring guest safety and minimizing disruptions.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
Night Auditor
Hilton Homewood Suites
07.2018 - 06.2020
- Implemented process improvements for nightly cash handling, increasing accuracy in financial documentation.
- Collaborated with management to resolve guest issues promptly, fostering positive experiences and loyalty.
- Analyzed daily reports to identify discrepancies, ensuring compliance with company policies and procedures.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Upheld hotel security by vigilantly monitoring CCTV footage and conducting periodic property walkthroughs.
- Enhanced guest satisfaction by providing efficient check-in and check-out services.
Night Auditor
Marriott Courtyard
07.2017 - 06.2018
- Managed night audit processes, ensuring accurate financial reporting and reconciliation.
- Supervised front desk operations, enhancing guest satisfaction through exceptional service.
- Conducted routine property inspections to maintain high cleanliness and safety standards.
- Trained staff on night audit procedures, improving team efficiency and consistency.
Business Travel Sales Manager
Riya Travels
01.2016 - 06.2017
- Developed and implemented strategic sales plans to enhance business travel offerings.
- Cultivated relationships with corporate clients to drive customer loyalty and retention.
- Led a team of sales professionals, fostering collaboration and achieving collective targets.
- Streamlined booking processes through the integration of advanced travel management systems.
- Exceeded expectations by consistently delivering quality results within tight deadlines, earning recognition from senior management for exceptional performance.
- Consistently exceeded monthly sales targets through proactive outreach efforts and tailored sales presentations catered to individual client needs.
- Played a pivotal role in the successful implementation of new technologies to streamline communication between team members and clients.
- Negotiated contracts with vendors and suppliers, securing favorable terms for the company and its clients.
- Provided exceptional customer service by addressing client concerns promptly and effectively resolving issues.
- Increased business travel sales by implementing effective strategies and building strong client relationships.
Travel Consultant
Gil Travel
06.2012 - 10.2015
- Developed customized travel itineraries based on client preferences and budget constraints.
- Coordinated travel logistics, including airfare, accommodations, and transportation arrangements.
- Built relationships with suppliers to negotiate competitive rates and exclusive offers for clients.
- Organized trips for individual, family and business travelers.
- Built strong relationships with clients through exceptional communication and personalized service.
- Assisted clients in navigating visa requirements and other travel documentation, minimizing potential issues during their trips.
- Collected, handled and documented payments for travel services and associated feels.
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
- Handled sensitive information with professionalism and discretion.
- Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
- Educated clients on destination-specific considerations such as customs regulations, local attractions, or cultural norms to enhance their overall experience abroad.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Coordinated both international and domestic travel accommodations for customers, arranging for airfare, hotel and rental car reservations.
- Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships.
Supervisor
Arabian Link
08.1998 - 12.2010
- Coordinated travel arrangements for clients, ensuring compliance with company policies and procedures.
- Managed vendor relationships, negotiating contracts to optimize service delivery and cost efficiency.
- Oversaw team performance, providing mentorship and training to enhance operational effectiveness.
- Developed strategic travel itineraries, aligning with client needs and budgetary constraints.
- Enhanced customer satisfaction by efficiently managing travel bookings and accommodations.
- Managed a diverse team of travel professionals, fostering a positive work environment that encouraged collaboration and innovation.
- Established successful partnerships with local businesses to promote destination offerings.
- Developed strong relationships with vendors, negotiating favorable rates and terms for clients.
- Assisted clients in navigating complex visa requirements, expediting approvals when necessary.
- Increased repeat business by developing personalized recommendations tailored to individual client preferences.
- Coordinated emergency support services for travelers experiencing unexpected disruptions on their trips.
- Delivered exceptional service by promptly addressing client concerns and resolving issues.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
- Coordinated both international and domestic travel accommodations for customers, arranging for airfare, hotel and rental car reservations.
- Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
- Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships.
Education
Ministerial Studies -
NJ School of Mnistry
08-2025
Skills
Front desk operations
Multitasking and organization
Problem-solving
Night audit reports
Balancing transactions
End-of-day processes
Resolving issues
Reservations
Guest relations
Office supervision
Staff training
Customer service
Daily reporting
Auditing techniques
Facility maintenance monitoring
Hospitality service expertise
Reservation management
Reservation processing
Performing wake-up calls
Administrative skills
Training and mentoring
Cash handling
Payment processing
Room inventory
Itinerary development
Teamwork and collaboration
Problem-solving abilities
Multitasking
Reservations booking
International and domestic travel
Travel research
Customer inquiry and response
Executive travel
Travel destination advice
Corporate travel
Languages
Hindi
Full Professional
Arabic
Professional Working
English
Full Professional
Urdu
Full Professional
Timeline
Night Auditor
Hampton Inn Suites
06.2020 - Current
Night Auditor
Hilton Homewood Suites
07.2018 - 06.2020
Night Auditor
Marriott Courtyard
07.2017 - 06.2018
Business Travel Sales Manager
Riya Travels
01.2016 - 06.2017
Travel Consultant
Gil Travel
06.2012 - 10.2015
Supervisor
Arabian Link
08.1998 - 12.2010
Ministerial Studies -
NJ School of Mnistry