Alfred Piceno
Escondido,USA
Summary
Seasoned store Manager specializing in retail management. Dynamic leader with strong background contributing to process improvements and change implementation. Skilled analyst and problem-solver focused on eliminating operational gaps and optimizing services. Provide team members with the knowledge and tools to succeed in fast- paced environments.
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
20
20
years of professional experience
Work History
Store Manager
CVS Pharmacy
Escondido
01.2025 - Current
- Managed daily store operations and ensured compliance with company policies.
- Supervised staff, providing training and support for optimal performance.
- Maintained inventory levels, conducting regular audits and stock assessments.
Manager
RiteAid
San Diego, ca
04.2011 - 12.2024
- Mentored and trained new employees on company policies and procedures.
- Assigned, prioritized, and delegated tasks and responsibility to departmental employees.
- Utilized strong analytical and problem-solving skills to address operational issues.
- Reduced shrink by 2%
- Assessed supplier quality to maintain cost controls and maximize business operational performance.
- Certified food safety manager.
- Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities.
- Created innovative strategies for increasing customer satisfaction and loyalty, highlighting an ability to think outside the box.
Manager
Cvs Pharmacy
San Diego, ca
08.2005 - 03.2011
- Utilized strong analytical and problem-solving skills to address operational issues.
- Assigned, prioritized, and delegated tasks and responsibility to departmental employees.
- Mentored and trained new employees on company policies and procedures.
- Increased store gross margin dollars by 19%
- Developed and implemented strategies to increase customer satisfaction and loyalty by increasing average transactions per customer.
- Created innovative strategies for increasing customer satisfaction and loyalty, highlighting an ability to think outside the box.
- Coached and motivated team, driving sales and delivering exceptional customer service.
Education
General -
Palomar College
San MarcosSkills
- Customer Relationship Management
- Sales and Marketing
- Team Leadership
- Schedule Preparation
- Coaching and Mentoring
- Managing Cash Register
- Time Management
- Budgeting and Cost Control
Timeline
Store Manager
CVS Pharmacy
01.2025 - Current
Manager
RiteAid
04.2011 - 12.2024
Manager
Cvs Pharmacy
08.2005 - 03.2011
General -
Palomar College