Alfred Sierra
Morrison,Colorado
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
19
19
years of professional experience
Work History
Store Manager
O'Reilly Auto Parts
Littleton, CO
09.2018 - Current
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed successful employee retention plan, reducing staff turnover rates significantly.
Commercial Sales Manager
Advanced Auto Parts
Lakewood, CO
07.2011 - 08.2018
- Increased commercial sales revenue by developing and implementing strategic sales plans.
- Expanded market share through identification of new business opportunities and partnerships.
- Developed strong relationships with key clients, leading to long-term business growth and increased brand loyalty.
- Managed team of sales professionals, providing ongoing coaching and mentorship to drive individual performance and overall team success.
- Increased company profit through upselling packages to corporate groups
Store Manager
Firestone Auto Care
Littleton, CO
05.2005 - 07.2011
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed successful employee retention plan, reducing staff turnover rates significantly.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies
- Improved customer satisfaction through staff training in customer service and product knowledge
- Maximized sales by creating innovative visual merchandising displays and store layouts
- Developed a successful employee retention plan, reducing staff turnover rates significantly
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees
- Streamlined purchasing processes, negotiating with vendors for better prices and payment terms
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth
Education
High School Diploma -
John F Kennedy High School
Denver, CO05.1991
Skills
- Personnel Development
- Customer Service Management
- Shift Scheduling
- Risk Management
- Employee Training
- Loss Prevention
- Bank Deposit Procedures
- Customer Response
- Operations
- Policies and Procedures
- Customer Relations
- Staff Management
- Training and Mentoring
Timeline
Store Manager
O'Reilly Auto Parts
09.2018 - Current
Commercial Sales Manager
Advanced Auto Parts
07.2011 - 08.2018
Store Manager
Firestone Auto Care
05.2005 - 07.2011
High School Diploma -
John F Kennedy High School