Alhasan Hameed
Sterling Hights,MI
Summary
Experienced and professional individual with a strong background in customer service and problem-solving. Demonstrated expertise gained from working at Metro by T-Mobile and Senior Benefits Retirement Planning And Insurance Services. Excels in high-stress situations, consistently providing exceptional service and fostering strong customer relationships for utmost satisfaction and loyalty. Exhibits strong multitasking and time management abilities, consistently meeting goals with a professional approach.
Overview
3
3
years of professional experience
Work History
Sales Associate
Metro by T-Mobile
02.2022 - Current
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed efficient cash register operations.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Life Insurance Agent
Senior Benefits Retirement Planning And Insurance Services
08.2021 - 02.2023
- Participated in professional development opportunities such as training sessions and conferences to stay informed on best practices within the life insurance industry.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Retained existing clientele through regular follow-ups, policy reviews, and timely adjustments based on changing circumstances or needs.
- Crafted clear, informative reports to explain life insurance policy features and benefits.
- Maintained high standards of customer service by building relationships with clients.
- Built long-term relationships with clients by offering attentive service and ongoing support for their life insurance needs.
- Retained up-to-date industry knowledge for accurate, well-informed customer interactions.
Education
High School Diploma - Dental Hygiene
Henry Ford College
Dearborn, MISkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Outgoing personality
- Flexible schedule
- Store opening and closing
- Professional demeanor
- Goal oriented
- Exceptional customer service
- Listening skills
Timeline
Sales Associate
Metro by T-Mobile
02.2022 - Current
Life Insurance Agent
Senior Benefits Retirement Planning And Insurance Services
08.2021 - 02.2023
High School Diploma - Dental Hygiene
Henry Ford College