Ali Ahmed
Kent,WA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Friendly administrative professional offering excellent client engagement and telephone etiquette skills.
Overview
8
8
years of professional experience
Work History
Scheduling Coordinator
Merge Transportation
10.2019 - Current
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Gathered employee data to develop monthly work schedules, enabling proper staffing for departments for each shift.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
Customer Service Agent
Alaska Airlines
05.2017 - 09.2019
- Responded to customer calls and emails to answer questions about products and services.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Entered customer interaction details in sales system to track requests, document problems, and record solutions offered.
Teachers Aid Volunteer
Somali American Parent Association
11.2015 - 04.2017
- Assisted lead teachers with lesson plan creation and materials development .
- Partnered with teacher to plan and implement lessons following school's curriculum, goals and objectives.
- Implemented practice exercises and used repetition, enabling students to grasp new concepts quickly.
- Attended training classes, parent conferences, and faculty meetings to stay up-to-date on student progress.
Education
BBA - Business Administration And Management
Seattle Central Community College
Seattle, WA06.2019
Associate of Applied Arts - Liberal Arts And Sciences
Green River College
San Diego, CA06.2017
Skills
- Client Relationships
- Problem-Solving
- Skilled in Microsoft Office
- Data Entry
- Issue and Complaint Resolution
- Calendar Coordination
- Administrative Duties
- Customer Service
- Flexible Schedule
Languages
English
Native or Bilingual
Somali
Native or Bilingual
Timeline
Scheduling Coordinator
Merge Transportation
10.2019 - Current
Customer Service Agent
Alaska Airlines
05.2017 - 09.2019
Teachers Aid Volunteer
Somali American Parent Association
11.2015 - 04.2017
BBA - Business Administration And Management
Seattle Central Community College
Associate of Applied Arts - Liberal Arts And Sciences
Green River College