Alice Garrett
Virginia Beach
Summary
Highly organized individual with experience in providing administrative and clerical support to medical staff. Skilled in managing patient records, scheduling appointments, and providing excellent customer service. Proven record of accurately collecting patient payments and billing information.
Overview
5
5
years of professional experience
Work History
Administrative Assistant
Meridian Psychotherapy
12.2016 - 06.2019
- Answered telephones to give information to callers, take messages, or transfer calls to appropriate individuals.
- Processed patient registration, medical forms, and release of information requests.
- Created and maintained filing systems for patient charts and other confidential documents.
- Used EMR software to manage patient records and files.
- Demonstrated expertise in verifying insurance coverage and eligibility for patients by utilizing various online databases, phone calls, and other resources.
- Reviewed patient deductibles and copays and entered into billing system.
Receptionist
Kearney, Freeman, Fogarty and Joshi PLLC
05.2014 - 08.2014
- Greeted and welcomed clients in a professional manner, while providing excellent customer service.
- Managed incoming calls promptly and courteously; responded to inquiries or directed calls to appropriate staff.
- Processed mail daily including sorting incoming, outgoing mail for distribution or forwarding to the appropriate individual, department.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
Education
Bachelor of Science (B.S.) - Psychology
Virginia Commonwealth University
Richmond, VA12.2016
Skills
- Appointment Scheduling
- Multi-Line Phone Systems
- Medical Records Management
- Patient care and confidentiality
- Telephone Etiquette
- Data Entry
- Patient Demographics
- Document Management
- Customer Service Excellence
Timeline
Administrative Assistant
Meridian Psychotherapy
12.2016 - 06.2019
Receptionist
Kearney, Freeman, Fogarty and Joshi PLLC
05.2014 - 08.2014
Bachelor of Science (B.S.) - Psychology
Virginia Commonwealth University
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