Ali Michael
Carlsbad,CA
Summary
Personable and dedicated Customer Service Representative with extensive experience in the Retail industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Manager
ALOHA Collection
Encinitas, CA
06.2021 - Current
- Supervised staff to ensure customer satisfaction and proper performance of duties.
- Hired, trained, mentored, and evaluated staff members on a regular basis.
- Conducted inventory management activities such as receiving shipments and maintaining stock levels.
- Resolved customer complaints in an efficient manner while ensuring customer satisfaction.
- Organized promotional events to increase brand awareness and drive sales growth.
- Created weekly schedules for store employees according to labor laws and budget constraints.
- Negotiated contracts with vendors for supplies, products, and services.
- Monitored inventory, cash and payroll processes to keep location running smoothly.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Oversaw retail operations to ensure all stations were operating efficiently and maintaining customer service standards.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Effectively managed inventory controls and re-orders within budget guidelines.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Formed and sustained strategic relationships with clients.
- Mitigated business risks by working closely with staff members and assessing performance.
Manager
Sundiego
Carlsbad, CA
02.2020 - 05.2021
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Analyzed financial data to identify areas of improvement for profitability.
- Provided leadership during times of organizational change or crisis situations.
- Created weekly schedules for store employees according to labor laws and budget constraints.
- Maintained cleanliness standards throughout the store by delegating tasks to staff members.
- Oversaw all aspects of merchandising within the store including product placement and display design.
- Monitored inventory, cash and payroll processes to keep location running smoothly.
- Managed visual merchandising, maintaining standards and elevating customer experience.
- Supported retail associates to drive quality performance and experiences for guests.
- Managed special store projects to improve store-wide processes and operations.
- Prepared staff work schedules and assigned team members to specific duties.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
Education
High School Diploma -
Heritage Academy Laveen
Laveen, AZ05-2019
Skills
- Workforce Management
- Staff Training and Development
- Operations Management
- Team Leadership
- Verbal and written communication
- Schedule Preparation
- Complex Problem-Solving
- Time Management
Timeline
Manager
ALOHA Collection
06.2021 - Current
Manager
Sundiego
02.2020 - 05.2021
High School Diploma -
Heritage Academy Laveen
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