Ali Mohammed
Niles,IL
Summary
Personable and dedicated, with passion for helping others and ensuring customer satisfaction. Possesses solid understanding of communication techniques and problem-solving skills, delivering effective solutions and positive interactions. Committed to making meaningful impact by fostering positive customer experiences and contributing to team success.
Overview
2
2
years of professional experience
Work History
Customer Service Associate
Walgreens
07.2022 - 07.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
Education
Associate of Science - Biomedical Engineering
William Rainey Harper College
Palatine, IL05-2028
Skills
- Customer service
- Customer support
- Problem resolution
- Team collaboration
- Complaint handling
- Hospitality and accommodation
- Employee coaching
- Calm under pressure
- Relationship building
Languages
Arabic
Native or Bilingual
Interests
- Gym Workouts
- Sports
- Video Gaming
- Music
- Collecting
Timeline
Customer Service Associate
Walgreens
07.2022 - 07.2024
Associate of Science - Biomedical Engineering
William Rainey Harper College