Alia Pollard
Portland,OR
Summary
Dynamic mental health professional with extensive experience at Cascadia Behavioral Health, skilled in de-escalation techniques and behavior observation. Proven track record in developing individualized care plans and fostering client relationships, enhancing treatment outcomes. Adept at case management and resource referral, committed to promoting client well-being and stability.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Mental Health Technician
Cascadia Behavioral Health
Portland, OR
03.2025 - 10.2025
- Monitored patient behavior and mental health status to ensure safety and well-being.
- Assisted in developing and implementing individualized care plans for patients.
- Administered medications as prescribed, ensuring compliance with treatment protocols.
- Facilitated group therapy sessions, promoting engagement and support among participants.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
Benefits Enrollment Specialist
Central City Concern West Portland One Stop
Portland, OR
04.2024 - 03.2025
- Retrieved and organized medical records from various healthcare providers to ensure timely access for client needs.
- Reviewed and verified accuracy of patient information within electronic health record systems, enhancing data integrity.
- Maintained confidentiality of sensitive patient information in compliance with HIPAA regulations during records retrieval processes.
- Utilized electronic databases and software tools for tracking records requests, optimizing workflow management across departments.
Medical Receptionist
Housecall Providers, Inc. Housecall Providers
Portland, OR
10.2022 - 04.2024
- Managed patient check-ins and appointment scheduling efficiently.
- Maintained accurate patient records using electronic health record systems.
- Assisted in handling insurance verification and billing inquiries.
- Responded to patient inquiries and provided information about services offered.
- Coordinated communication between patients and healthcare providers seamlessly.
- Ensured compliance with HIPAA regulations during patient interactions.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Transcribed phone messages and relayed to appropriate personnel.
- Increased patient satisfaction by answering inquiries with empathy and professionalism.
Residential Treatment Specialist
Coda Inc.
Portland, OR
07.2021 - 01.2023
- Developed and implemented individualized treatment plans for clients to support emotional and behavioral growth.
- Collaborated with multidisciplinary teams to assess client needs and coordinate effective care strategies.
- Monitored client progress and adjusted interventions based on ongoing evaluations and feedback.
- Provided crisis intervention and de-escalation techniques to ensure a safe therapeutic environment.
- Conducted group therapy sessions to foster peer support and enhance social skills among residents.
- Maintained accurate documentation of client interactions, treatment plans, and progress reports for compliance purposes.
- Engaged families in the treatment process to promote holistic understanding of client needs and progress.
- Supported families of residents during visits, providing updates on progress and offering guidance on how best to assist their loved ones in recovery.
- Organized recreational activities for residents that promoted social interaction while also supporting their therapeutic goals.
- Encouraged resident autonomy by teaching effective problem-solving techniques and goal-setting strategies.
- Served as a positive role model for residents, demonstrating healthy coping strategies and maintaining professional boundaries at all times.
- Advocated for residents within the larger care team, collaborating effectively across disciplines to secure necessary resources and support services.
- Developed strong relationships with residents, fostering trust and open communication to support their treatment goals.
- Conducted intake assessments for new residents, gathering essential information to create an initial treatment plan tailored to their needs.
- Coordinated discharge planning with case managers, ensuring smooth transitions back into the community for successful reintegration.
- Enhanced residents'' wellbeing by developing and implementing individualized treatment plans.
Housing Case Manager
Self Enhancement Inc
Portland, OR
12.2019 - 12.2021
- Coordinated housing assistance programs to connect clients with appropriate resources and services.
- Conducted comprehensive assessments to identify client needs and develop individualized housing plans.
- Facilitated communication between clients, landlords, and service providers to resolve housing issues effectively.
- Monitored client progress and adjusted support strategies to ensure housing stability and success.
- Educated clients on tenant rights, responsibilities, and available community resources for improved outcomes.
- Implemented case management software to streamline documentation and improve data accuracy.
- Built strong relationships with local landlords to increase available housing options for clients in need.
- Assisted clients in developing budgeting skills and financial planning strategies necessary for maintaining stable housing situations longterm.
- Established partnerships within the community to address various barriers faced by clients seeking stable housing opportunities, such as employment or mental health support services.
- Enhanced client self-sufficiency through the coordination of relevant community resources and services.
- Improved client housing stability by developing individualized case management plans and providing ongoing support.
- Monitored and tracked client progress through comprehensive case notes, utilizing data to inform program evaluation efforts and adapt services as needed.
- Empowered clients to make informed decisions related to their housing needs by conducting comprehensive assessments and providing tailored guidance.
- Contributed to the overall success of the housing program by participating in regular staff meetings, sharing feedback and suggestions for improvement.
- Developed effective time-management skills while juggling multiple caseloads concurrently without sacrificing quality of care provided.
- Promoted a positive work environment by collaborating effectively with colleagues, sharing knowledge, and offering assistance when needed.
Reentry Coordinator
Friends Outside in San Joaquin County
Stockton, CA
04.2016 - 07.2018
- Developed reentry programs to facilitate successful transitions for individuals returning from incarceration.
- Coordinated services and resources to support clients in overcoming barriers to employment and housing.
- Conducted assessments to identify individual needs and tailor support plans accordingly.
- Collaborated with community organizations to enhance service delivery and resource availability.
- Advocated for policy changes to improve reentry processes within local government systems.
- Led workshops focused on life skills, job readiness, and personal development for clients reintegrating into society.
- Administered preliminary and comprehensive vocational assessments.
- Promoted development of interviewing, resume writing, and etiquette skills.
- Coordinated with probation officers to monitor clients'' adherence to court-ordered conditions, promoting accountability and reducing recidivism rates.
- Evaluated program outcomes regularly using data analysis tools, identifying areas for improvement and implementing changes accordingly.
- Facilitated group workshops on life skills, job readiness, and coping strategies for a smooth transition back into society.
- Participated in strategic planning initiatives to guide the future direction of reentry services in response to evolving community needs.
- Collaborated with community partners for seamless service provision and increased success rates in client reintegration.
- Monitored client progress, providing timely interventions to address challenges and ensure successful outcomes.
- Provided one-on-one coaching sessions to empower clients in achieving personal goals and overcoming obstacles during their reentry process.
- Developed strong relationships with local employers, securing job opportunities for clients upon release from incarceration.
- Served as an advocate for clients within the criminal justice system, ensuring access to necessary resources and support services.
- Managed program budget, ensuring adequate allocation of resources towards critical services and support functions.
- Conducted comprehensive assessments of clients'' needs, strengths, and barriers, informing appropriate support strategies.
- Delivered presentations at conferences and workshops, sharing best practices in reentry coordination with industry professionals.
- Established partnerships with educational institutions to provide GED preparation classes or vocational training programs for clientele.
Caseworker
State of Nevada Division of Welfare and Supportive Services
Las Vegas, NV
08.2017 - 01.2018
- Facilitated client intake processes, ensuring comprehensive information gathering and documentation.
- Developed individualized service plans tailored to client needs, enhancing overall support effectiveness.
- Collaborated with community organizations to coordinate resources and services for clients in need.
- Conducted regular case reviews, assessing progress and adjusting strategies to meet evolving client goals.
- Assessed needs of each client and recommended appropriate services and resources.
- Monitored case progress for timely completion and compliance with applicable regulations.
- Established trusting relationships with clients, fostering open communication and rapport building.
- Assessed and evaluated clients' needs, determined eligibility for services, and developed individualized plans.
- Maintained high level of client confidentiality, following strict guidelines, and recommendations.
- Facilitated client access to community resources, promoting self-sufficiency and independence.
- Implemented data tracking systems to monitor client outcomes, improving reporting accuracy and efficiency.
- Maintained up-to-date records on all clients, enabling accurate monitoring of progress and appropriate case planning adjustments.
Education
Bachelor of Science - Psychology
Southern New Hampshire University
Hooksett, NHSkills
De-escalation techniques
Behavior observation
Stress reduction techniques
Behavior management
HMIS
Caseload
Resource and Referral
Case management
Trauma informed care
Homeless outreach
Certification
CPR/BLS Certification
Timeline
Mental Health Technician
Cascadia Behavioral Health
03.2025 - 10.2025
Benefits Enrollment Specialist
Central City Concern West Portland One Stop
04.2024 - 03.2025
Medical Receptionist
Housecall Providers, Inc. Housecall Providers
10.2022 - 04.2024
Residential Treatment Specialist
Coda Inc.
07.2021 - 01.2023
Housing Case Manager
Self Enhancement Inc
12.2019 - 12.2021
Caseworker
State of Nevada Division of Welfare and Supportive Services
08.2017 - 01.2018
Reentry Coordinator
Friends Outside in San Joaquin County
04.2016 - 07.2018
Bachelor of Science - Psychology
Southern New Hampshire University