Aliah Urena
Santa Fe Springs,CA
Summary
Sales Associate with experience at Kut N Beauty, skilled in customer service and driving sales. Used strong people skills and bilingual abilities to improve customer satisfaction and build loyalty. Experienced in handling money and solving problems to support team success and store performance. Organized, reliable, and ready to take on extra tasks to help meet team goals.
Overview
1
1
year of professional experience
Work History
Sales Associate
Kut N Beauty
07.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Scheduled and coordinated client appointments, optimizing time slots to maximize efficiency and meet client needs.
- Managed multiple communication channels, including phone calls, and in-person inquiries, to book and confirm appointments.
- Assisted with client check-ins, payments, and resolving scheduling conflicts to enhance customer satisfaction.
Education
Bachelor of Science - Biochemsitry
California State University, Fullerton
Fullerton, CA06-2028
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Bilingual
- Excellent people skills
- Exceptional customer service
- Outgoing personality
Languages
Spanish
Native or Bilingual
Timeline
Sales Associate
Kut N Beauty
07.2024 - Current
Bachelor of Science - Biochemsitry
California State University, Fullerton
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