Aliana Marshall
Philadelphia,PA
Summary
Motivated professional with extensive experience in customer service, sales and administrative tasks. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
5
5
years of professional experience
Work History
Call Center Representative
Police and Fire Federal Credit Union
10.2023 - Current
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Knowledgeable on different aspects of banking and administration work
Administrative Assistant
Concierge Consulting LLC
02.2022 - 02.2023
- Liaised between clients and vendors and maintained effective lines of communication.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Created and maintained databases to track and record customer data.
- Completed forms, reports, logs and records to quickly handle all documentation.
- Efficient in Dubsado/ Microsoft office
Cash Representative
Aeropostale
11.2019 - 12.2021
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Achieved or exceeded company-defined sales quotas.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
High School Diploma -
Bensalem Twp High School
Bensalem, PA06.2022
Skills
- Data Management
- Records Management Systems
- Sales Plan Implementation
- Merchandising
- Customer Service
- Time management
- Finance management
Timeline
Call Center Representative
Police and Fire Federal Credit Union
10.2023 - Current
Administrative Assistant
Concierge Consulting LLC
02.2022 - 02.2023
Cash Representative
Aeropostale
11.2019 - 12.2021
High School Diploma -
Bensalem Twp High School