Aliana Tello
Fresno,Ca.
Summary
Hardworking, multifaceted high school graduate with many years of experience in customer service. Looking for new opportunities to enhance my skills.
Overview
6
6
years of professional experience
Work History
Cashier
Mika’s Japanese Fast Food
2745 W Shaw Ave Ste 126 Fresno, CA 93711 United S
07.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
Sales Associate
Famous Footwear
01.2020 - 01.2023
- Ensured high levels of customer satisfaction through excellent sales service.
- Assessed customer needs and provided assistance and information on products.
- Welcomed customers to the store and answered their queries.
- “Go the extra mile” to drive sales.
- Maintained in stock and presentable conditions in assigned areas.
- Would actively seek customers in the store.
- Remained knowledgeable on products offered and discussed available options.
- Provide POS (point of sales) purchases; handled cash register.
- Cross sell products.
- Handled returns of merchandise.
- Teamed up with co-workers to ensure proper customer service.
- Build productive trust relationships with customers.
- Complied with inventory control procedures.
Usher
United Artists
01.2019 - 01.2021
- Ensured security of all box office cash and tickets.
- Answered telephones and greeted customers.
- Performed daily box office maintenance.
- Met tight guidelines with minimal supervision.
- Utilized computer skills to input guest(s) loyalty card information.
- Maintained composure with high volume of guests.
- Ushered customers and maintained auditoriums.
Education
Diploma - undefined
Fresno High School
01.2020
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Time management skills
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Money handling
- Cash handling and management
- Cash register operation
- Merchandise restocking
- Attention to detail
- Honest and dependable
- Problem-solving
Timeline
Cashier
Mika’s Japanese Fast Food
07.2023 - Current
Sales Associate
Famous Footwear
01.2020 - 01.2023
Usher
United Artists
01.2019 - 01.2021
Diploma - undefined
Fresno High School