- Animal Care
- Hiking
- Community Cleanup
- Gym Workouts
- I like looking at the stars and learning about constellations
- Volunteer Work
- Personal Development and Self-Improvement
Alianna Craft
Port Saint Lucie
Summary
Developed exceptional customer service and multitasking abilities in high-energy hospitality environment. Thrives in fast-paced settings, excelling in managing guest interactions and coordinating logistics. Seeking to transition into new field, leveraging these skills to contribute to dynamic team.
Overview
4
4
years of professional experience
Work History
Hostess
Shuckers
Jensen Beach, FL
07.2025 - Current
- Greeted and seated guests, ensuring prompt service and positive first impressions.
- Managed reservations and waitlists using OpenTable system to optimize seating efficiency.
- Collaborated with kitchen and serving staff to ensure seamless communication during busy shifts.
- Trained new hostesses on procedures, enhancing team performance and guest satisfaction.
- Monitored dining area for cleanliness and ambiance, addressing issues proactively to enhance experience.
- Assisted in special event coordination, providing tailored guest experiences for private functions.
- Implemented feedback processes to improve service quality based on guest preferences and concerns.
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
Expo/Food Runner
Tako Tiki
Jensen Beach, FL
03.2025 - Current
- Delivered food orders promptly to ensure customer satisfaction and operational efficiency.
- Collaborated with kitchen staff to coordinate timely meal preparation and service.
- Maintained cleanliness and organization of dining areas to enhance guest experience.
- Assisted in training new food runners on service protocols and best practices.
- Monitored inventory levels of food items and communicated needs to management effectively.
- Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.
Smoothie/ food Barista/Cashier
3 Natives
Stuart, FL
02.2024 - 04.2025
- Operated espresso machines, blenders, and grinders to ensure optimal beverage preparation.
- Maintained cleanliness and organization of workstations, adhering to health and safety standards.
- Provided exceptional customer service, fostering repeat business through positive interactions.
- Trained new staff on operational procedures, enhancing team efficiency and service quality.
Crew Member
Tropical Smoothie Cafe
Stuart, FL
06.2022 - 09.2023
- Delivered exceptional customer service by efficiently processing orders and handling inquiries.
- Maintained cleanliness and organization of the workspace to uphold health standards.
- Assisted in training new crew members on operational procedures and product knowledge.
- Collaborated with team members to ensure timely preparation of smoothies and food items.
- Developed positive relationships with customers, enhancing overall dining experience and loyalty.
- Contributed to team meetings by providing feedback on workflow improvements and service efficiency.
- Took orders, prepared meals, and collected payments.
Education
Associate of Science - Biochemistry
Indian River State College
Stuart, FL05.2027
Skills
- Bussing
- Attention to detail
- Food service
- Hospitality
- Customer service
- Food running
- Food handling
- Restaurant experience
- Effective multitasking
- Patience and empathy
- Phone etiquette
- Hospitality service expertise
- Guest engagement
- Guest complaint resolution
- Complaint handling
- Efficient collaboration
Interests
Timeline
Hostess
Shuckers
07.2025 - Current
Expo/Food Runner
Tako Tiki
03.2025 - Current
Smoothie/ food Barista/Cashier
3 Natives
02.2024 - 04.2025
Crew Member
Tropical Smoothie Cafe
06.2022 - 09.2023
Associate of Science - Biochemistry
Indian River State College
Additional Information
Authorized to work in the US for any employer