Alice Hayes
Denham Springs,LA
Summary
Highly organized and dependable professional skilled in efficiently managing multiple priorities with a positive attitude. Proven track record of meeting team goals through eagerness to assume additional responsibilities. Committed to delivering exceptional results and driving overall organizational success.
Overview
10
10
years of professional experience
Work History
Consumer Medication Coordinator
OptumRx
01.2024 - Current
- Managed complex medication regimens for multiple patients simultaneously, prioritizing needs based on urgency and risk factors.
- Conducted regular audits of medication management processes for continuous improvement efforts.
- Participated in interdisciplinary team meetings for comprehensive case reviews and coordinated care planning.
- Recognized instances of polypharmacy among patients and collaborated with providers on deprescribing unnecessary medications when appropriate.
PHARMACY OPERATIONS MANAGER
Walgreens
04.2022 - 01.2024
- Protected drug inventories from damage or theft by establishing and enforcing clear pharmacy security policies
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction
- Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases
- Collaborated with store manager to maintain daily operations
- Scheduling patient appointments for vaccinations and follow up appointments for future appointments.
SENIOR PHARMACY TECHNICIAN
Walgreens
03.2015 - 04.2022
- Stocked, labeled, and inventoried medication to keep accurate records
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information
- Answered incoming phone calls and addressed questions from customers and healthcare providers
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations
Education
Pharmacy Technician -
Walgreens Tech Builder
02.2014
High School Diploma -
Belaire High School
Baton Rouge, LA05.2010
Skills
- Influenza Prevention and Treatment
- Medication Side Effect Knowledge
- Wellness Services
- Health Information Policy and Procedure Development
- Staff Management
- Cash Register Operations
- Patient Compliance Monitoring
- Team Meeting Participation
- Workflow Schedules
- Regulatory Requirements
Timeline
Consumer Medication Coordinator
OptumRx
01.2024 - Current
PHARMACY OPERATIONS MANAGER
Walgreens
04.2022 - 01.2024
SENIOR PHARMACY TECHNICIAN
Walgreens
03.2015 - 04.2022
Pharmacy Technician -
Walgreens Tech Builder
High School Diploma -
Belaire High School