Alice Tabares
Palm Bay,FL
Summary
Administrative Assistant with proven experience in dynamic office environments. Dedicated to teamwork and looking for a position to improve organizational effectiveness. Sharp attention to detail and strong decision-making capabilities to manage various tasks simultaneously. Self-driven work ethic, thriving in both independent and collaborative settings.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Drug Screening Coordinator
Edge Information Management, Inc.
Melbourne, FL
10.2025 - Current
- Perform DOT and non-DOT collections for pre-employment drug tests, fingerprints, and breath alcohol testing.
- Answer phones and emails, research as needed. Point of contact for drug screening questions.
- Set up new client accounts with laboratories.
- Reorder drug testing supplies with vendors for clients as needed.
- Manage the administration of the Random Program for clients and conduct on-site drug testing.
- Review and verify vendor invoices for billing.
- Streamlined screening processes to enhance efficiency and reduce turnaround times.
- Collaborated with cross-functional teams to address client needs and resolve screening issues promptly.
- Maintained detailed records of screenings, ensuring data integrity and confidentiality throughout processes.
- Enhanced patient satisfaction by providing timely and accurate screenings, ensuring proper followups.
Pension Assistant
Palm Bay Police & Firefighters’ Pension Fund
Palm Bay, FL
10.2022 - 03.2025
- Assist with annual health insurance processing for City Police and Firefighter retirees.
- Manage and process bi-weekly payroll for active City Police and Firefighters.
- Conduct new hire orientations for police and firefighters, prepare personnel files, and enter data into the Pension Gold database.
- Conducted wage and salary surveys to build competitive compensation plans.
- Conducted thorough research on complex pension cases to provide accurate information and guidance to clients.
- Maintained comprehensive knowledge of pension regulations and legislation, ensuring compliance in all tasks performed.
- Maintained flexibility in workload management, adapting quickly to changing priorities as needed.
- Developed strong relationships with external partners such as investment managers and benefit providers, facilitating effective communication between parties.
- Managed participant data effectively, ensuring confidentiality and adhering to strict privacy policies.
- Played an instrumental role in preparing reports that analyzed key metrics pertaining to retirement plans'' performance against set objectives.
- Contributed to the success of annual audits by meticulously preparing required documentation for review.
- Provided exceptional customer service to plan participants, addressing concerns and resolving issues promptly.
- Led initiatives to enhance member communication regarding pension options and updates.
- Processed member contributions and distributions accurately and efficiently.
Program Services Clerk
The Multiple Sclerosis Foundation
Fort Lauderdale, FL
11.2017 - 12.2021
- Respond to email correspondence for program inquiries and requests.
- Processed client applications using database management systems, maintaining accuracy and confidentiality.
- Developed and maintained organized filing systems, enhancing document retrieval efficiency.
- Assisted in planning events and workshops, contributing to community engagement initiatives.
- Streamlined administrative processes, resulting in improved workflow efficiency across departments.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
- Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
Education
Associate of Science - Office Management
Broward College
Pembroke Pines, FL05.2023
Associate of Science - Criminal Justice
Broward College
Pembroke Pines, FL2021
High School Diploma -
Smart Horizons Career Online Education
Fort Lauderdale, FL09.2018
Skills
- Bilingual: English and Spanish, with a typing speed of 50 wpm; proficient in data entry, scanning, filing systems, and customer service
- Strong multitasking abilities, attention to detail, critical thinking, and leadership skills
- Excellent written and verbal communication, exceptional time management, and administrative and organizational skills
- Highly proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint), Citrix, AS400, Pension Gold, Test Vault, and Salesforce
Certification
- NDASA Certified Professional Collector, February 2026 - February 2031
- Breath Alcohol Technician, February 2026 - February 2031
- Notary Public, State of Florida, May 22, 2017 – May 21, 2029
- Certified Public Pension Trustee, January 2024
Timeline
Drug Screening Coordinator
Edge Information Management, Inc.
10.2025 - Current
Pension Assistant
Palm Bay Police & Firefighters’ Pension Fund
10.2022 - 03.2025
Program Services Clerk
The Multiple Sclerosis Foundation
11.2017 - 12.2021
Associate of Science - Office Management
Broward College
Associate of Science - Criminal Justice
Broward College
High School Diploma -
Smart Horizons Career Online Education