Alice Yalda
Henderson,NV
Summary
Accomplished Assistant Retail Manager at Excalibur Hotel & Casino, adept in budgeting and fostering team cohesion. Excelled in elevating customer satisfaction and profitability through strategic sales and marketing initiatives. Proven multitasking skills enhanced operational efficiency and employee performance, contributing to significant improvements in store operations and financial management.
Overview
23
23
years of professional experience
Work History
Assistant Retail Manager
Excalibur Hotel & Casino
02.2014 - 08.2024
- Tracked daily cash handling, reconciled sales and prepared bank deposits.
- Engaged directly with customers to offer assistance and resolve complaints.
- Monitored inventory management and assisted with accurate, cost-effective ordering processes.
- Enhanced employee retention through fostering a positive work environment and clear communication of expectations.
- Optimized scheduling processes to ensure adequate staffing coverage during peak shopping hours while minimizing labor costs.
- Trained employees, monitored performance and conducted periodic reviews focused on continuous improvement.
- Created employee work schedules for optimum coverage and labor cost control.
- Implemented strategies focused on increasing store sales and customer satisfaction.
- Increased store profitability by analyzing financial reports and making data-driven decisions on pricing and promotions.
Assistant General Manager
Marriott
01.2002 - 07.2010
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Resolved problems promptly to elevate customer approval.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
Education
Master Of Real Estate Development - Business Developer
Ali Texas
Houston, TX03.2010
Skills
- Multitasking proficiency
- Budgeting and financial management
- Sales strategy development
- Loss prevention strategies
- Store operations
- Cash reconciliation
- Marketing strategy
- Promotions planning
- Merchandising operations
- Display building
Timeline
Assistant Retail Manager
Excalibur Hotel & Casino
02.2014 - 08.2024
Assistant General Manager
Marriott
01.2002 - 07.2010
Master Of Real Estate Development - Business Developer
Ali Texas
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