Alice (Al) Dvorak
New Milford,CT
Summary
Dynamic Customer Service Specialist with strong problem resolution and communication skills. Demonstrated adaptability and flexibility in fast-paced environments, showing determination to provide above-and-beyond customer service and be an outstanding employee.
Overview
6
6
years of professional experience
Work History
Customer Service Specialist
Big Y World Class Market
2020.09 - Current
- Investigated and resolved customer inquiries and complaints quickly.
- Utilized point-of-sale systems to process transactions accurately and swiftly.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Trained across all areas of the store's front end, including being responsible for counting and balancing the money within the store.
Education
Bachelor of Arts - Psychology
Western Connecticut State University
Danbury, CT2027-05
High School Diploma -
Henry Abbott Technical High School
Danbury2022-06
Skills
- Strong communication skills
- Problem resolution
- Microsoft and Google applications, SPSS
- Well-versed with numbers in terms of money and data
- Open-minded and flexible
- Adaptive
- Willingness to learn
Timeline
Customer Service Specialist
Big Y World Class Market
2020.09 - Current
Bachelor of Arts - Psychology
Western Connecticut State University
High School Diploma -
Henry Abbott Technical High School