Alice Bettinger
Pontiac,MI
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. My history shows multifaceted background. I have thoroughly enjoyed all of my positions and I have learned so much professionally and interpersonally with colleagues and customers and patients alike.
Overview
32
32
years of professional experience
Work History
Medical Records Specialist
Cardiology and Vascular Associates
Bloomfield Hills, MI
11.2023 - Current
- Processed requests for copies of patient medical files within designated timeframes.
- Answered inquiries regarding the status of patient records or their availability.
- Adhered to HIPAA guidelines when handling protected health information.
- Pulled patient records and transferred information to appropriate parties.
- Provided respectful assistance to patients, staff members and insurance company representatives.
Patient Access Service Representative
Mclaren Oakland Hospital
Pontiac, MI
06.2017 - Current
- Applied HIPAA privacy and security regulations while handling patient information.
- Verified demographics and insurance information to register patients in computer system.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Worked closely with local EMS and police in many encounters to identify patients and/or aid in any way I could
McLaren Oakland Cafeteria
Mclaren Oakland Hospital
Pontiac, MI
06.2014 - 08.2017
- Effectively multitasked within fast-paced environment.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Performed every task within cafeteria work including dishroom, pasing trays to patients, prepping and set up of large salad bar, hot food stations, cashier, stock, and auxiliary cook to provide break time and lunches for main cooks.
Substitute Teacher, K-12
Shalom Baptist School and Church
Orion, MI
09.2002 - 05.2009
- Enforced classroom routines to keep students on schedule and operating at consistent level.
- Provided classroom instruction outlined in teacher's lesson plans.
- Implemented lesson plans assigned by classroom teacher to educate students about key concepts.
- This position became a paid service simultaneously while I was volunteering. Very often, I was pulled from my volunteer position to cover morning classes, normally preschool, but that extended up through all grades, including some college classes
- In the afternoon hours, I worked in the church office doing data entry, and working on church outreach in the form of phone calls and creating brochures
Volunteer
Shalom Baptist Church and School
Orion, MI
06.2001 - 05.2009
- Helped with prep, set up, and breakdown of community and public events.
- Collaborated with others by contributing time, effort and talent to advance needs or further missions.
- Entered data into computer systems, updating records and files with new information.
- Sorted mail and answered phone calls to assist with administrative needs.
- Served with other volunteers to serve in the student lunch program and for church functions, including cooking, serving, clean up, and breakdown
Head Cook
Midwestern Baptist Theological Seminary
Pontiac, MI
09.1994 - 05.1999
- Planned, purchased, and prepared all meals for student body and occasional faculty lunches or meetings
- Cleaned and sanitized work stations and equipment, complying with regulatory procedures.
- Kept kitchen, cooking utensils and storeroom clean and neat.
- Communicated with kitchen employees, answered questions and offered insight into food preparations.
Sales Associate
Jacobsens Flowers And Gourmet Gift Baskets
Bloomfield Hills, MI
10.1993 - 09.1994
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
Education
High School Diploma -
Rochester Hills Christian School
Rochester Hills, MI05.1989
Some College (No Degree) - Liberal Arts And General Studies
Oakland Community College
Auburn Hills, MISkills
- Registration and Admissions
- Multitasking and organization
- Customer Service
- Caring and Empathetic
- Calm and Effective Under Pressure
- Database Search and Data Entry Skills
- Providing Information and Resources
- Resolving Problems
- Communicating to Patients and Families
- Patient Confidentiality and Data Security
- Process Improvement
- Flexible Schedule
- Payment Processing
- Regulatory Compliance
Timeline
Medical Records Specialist
Cardiology and Vascular Associates
11.2023 - Current
Patient Access Service Representative
Mclaren Oakland Hospital
06.2017 - Current
McLaren Oakland Cafeteria
Mclaren Oakland Hospital
06.2014 - 08.2017
Substitute Teacher, K-12
Shalom Baptist School and Church
09.2002 - 05.2009
Volunteer
Shalom Baptist Church and School
06.2001 - 05.2009
Head Cook
Midwestern Baptist Theological Seminary
09.1994 - 05.1999
Sales Associate
Jacobsens Flowers And Gourmet Gift Baskets
10.1993 - 09.1994
High School Diploma -
Rochester Hills Christian School
Some College (No Degree) - Liberal Arts And General Studies
Oakland Community College