Makayla Thibault
Castle Rock,CO
Summary
Dedicated operations professional driving efficiency and collaboration in diverse environments. Proven ability to manage inventory, optimize workflows, and foster positive team dynamics. Committed to enhancing customer satisfaction through effective communication and problem resolution.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Store Director
Good 2 Go
Fountain, Colorado
02.2025 - Current
- Met budget targets by controlling expenses and eliminating wasteful behaviors.
- Implemented inventory control procedures to maintain stock levels.
- Monitored sales trends and adjusted merchandise accordingly.
- Coordinated scheduling to optimize staff coverage and efficiency.
- Trained and supervised a team of store associates effectively.
- Resolved customer complaints with effective communication skills.
- Secured store perimeter and enforced safety procedures to minimize losses and protect assets.
- Fostered healthy team environments to promote collaboration and boost productivity.
Operations Manager
Good 2 Go
Castle Rock, Colorado
05.2024 - 02.2025
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Analyzed key performance metrics and reported findings to senior management for informed decision-making.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Cultivated relationships with external vendors and suppliers to support operational needs.
- Supervised operations staff to ensure adherence to company policies and procedures.
Food Service Manager
Good 2 Go
08.2023 - 05.2024
- Monitored food production levels, meal counts, and supply costs to ensure operational efficiency.
- Managed food stock and dry goods by monitoring supply levels and initiating reorders to prevent shortages.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Fostered collaboration among diverse kitchen team members to enhance communication and teamwork.
Food Service Manager
Maverik Adventure's First Stop
05.2023 - 08.2023
- Monitored food production levels to ensure quality and efficiency in kitchen operations.
- Trained and supervised new staff to improve customer service skills and ensure compliance with food safety standards.
- Monitored and reordered food stock and dry goods to maintain optimal supply levels for kitchen operations.
- Promoted a positive work environment by fostering open communication among team members and resolving conflicts effectively.
- Upheld company policies consistently across all operational areas.
Shift Leader
Maverik
01.2023 - 05.2023
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Trained new employees and delegated daily tasks to enhance team efficiency.
- Maintained clean, safe work environment, ensuring adherence to safety guidelines and protocols for all employees.
- Oversaw daily cash handling procedures, ensuring accurate records and reducing discrepancies.
- Processed cash and credit card transactions efficiently at point of sale.
Operations Manager
Maverik Adventure First Stop
04.2021 - 11.2021
- Took charge of store operations in the absence of Store Director, ensuring continuity and service standards.
- Assisted all departments with scheduling, daily accounting, audits, vendor communications, employee evaluations, interview processes, new hire onboarding, and tracking time cards.
- Executed disciplinary actions in alignment with company policies to maintain workplace standards.
- Sought opportunities to assist other stores with training and shift coverage.
Lead Adventure Guide
Maverik Adventure First Stop
03.2019 - 04.2021
- Guided clients through various outdoor activities, ensuring safety and enjoyment.
- Developed customized adventure itineraries based on client interests and skill levels.
- Conducted pre-trip briefings, covering safety protocols and equipment usage.
- Executed daily procedures and operational duties while delivering exceptional customer service to guests of all ages.
- Supported FRESCH departments by ensuring efficient workflows and verifying date codes on products from the freezer or cooler.
Cinnabon Crew Chief
Maverik Adventure First Stop
09.2017 - 03.2019
- Supervised daily operations to ensure efficient service and customer satisfaction.
- Delivered exceptional customer service, maintained clean and organized work area, followed Cinnabon recipes and procedures, audited product inventory to ensure freshness, checked for expiring products, and stocked areas of establishment efficiently.
- Trained new crew members on company standards and safety procedures.
- Trained new hires on company procedures and protocols while cross-training coworkers from various departments in procedures and recipes for FRESCH departments.
- Managed inventory levels and restocked supplies.
Cashier/Customer Service
Walmart
10.2015 - 04.2017
- Operated cash register and processed transactions efficiently.
- Maintained clean, organized workspace, faced shelves and pegs, processed payments, and assisted customers with transactions at registers and self-checkout kiosks.
- Facilitated customer returns by processing items and verifying purchase information. and exchanges promptly.
- Assisted customers at the service desk with returns, exchanges, money orders, money transfers, card loading, and bill payments.
- Ensured a clean and organized checkout area by regularly tidying and sanitizing surfaces. and organization of checkout area consistently.
Education
High School Diploma -
Insight School of Colorado
Englewood, Colorado06-2015
Skills
- Inventory control
- Budget management
- Revenue optimization
- Financial reporting
- Expense tracking
- Vendor relations
- POS systems
- Operational efficiency
- Employee scheduling
- Employee training
- Leadership development
- People management
- Sales strategy
- Policies and procedures
- Initiative and Self-motivation
- Team collaboration
Certification
- ServSafe Food Protection Manager Certification
- State Food Handlers Certification
- Class A/B Operator Certification
Timeline
Store Director
Good 2 Go
02.2025 - Current
Operations Manager
Good 2 Go
05.2024 - 02.2025
Food Service Manager
Good 2 Go
08.2023 - 05.2024
Food Service Manager
Maverik Adventure's First Stop
05.2023 - 08.2023
Shift Leader
Maverik
01.2023 - 05.2023
Operations Manager
Maverik Adventure First Stop
04.2021 - 11.2021
Lead Adventure Guide
Maverik Adventure First Stop
03.2019 - 04.2021
Cinnabon Crew Chief
Maverik Adventure First Stop
09.2017 - 03.2019
Cashier/Customer Service
Walmart
10.2015 - 04.2017
High School Diploma -
Insight School of Colorado