L. K. Alicen Siu
Honolulu,HI
Summary
Dependable professional with superior work ethic and team player attitude. Brings focused and reliable approach with good technical knowledge and willingness to take on any task. Supportive and organized with good multitasking skills. Comfortable standing for long periods of time and safely lifting heavy loads.
Overview
26
26
years of professional experience
Work History
Concierge
JN Group
Honolulu, Hawaii
03.2023 - 02.2024
- Managed customer accounts, including scheduling appointments and updating account information as needed.
- Maintained a professional presence at the front desk area by adhering to dress code standards.
- Acknowledged and greeted guests entering or leaving building, promoting pleasant environment.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Processed payments for services rendered using cash register systems or POS terminals when necessary.
- Organized packages received by mail or courier on behalf of guests while ensuring they are properly tracked.
- Kept updated records of guest feedback forms in order to measure service quality over time.
Applicant Services Assistant
Kamehameha Schools
Honolulu, HI
03.2005 - 05.2014
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Effectively multitasked within fast-paced environment.
- Assisted students and parents complete various applications including financial aid assistance, admissions and ancestry forms.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Maintained applicants files, observing strict data confidentiality procedures.
Administrative Assistant
Fresh Island Fish Co
Honolulu, HI
01.2000 - 04.2001
- Assisted with payroll preparation and entered data into cumulative payroll document.
- Delivered exceptional customer service through direct communication with clients and team members.
- Managed incoming and outgoing mail, filing and meeting coordination.
- Answered phones to direct callers, schedule appointments and provide general office information.
- Greeted visitors or callers to handle questions or direct to appropriate staff.
Sales/Desk Associate
Ann Taylor
Honolulu, HI
01.1999 - 01.2000
- Facilitated positive guest experiences by promptly locating desired items for customers.
- Performed stock processing by filling and stocking floor racks and backstock racks.
- Recovered clothing items from fitting rooms and returned to specified department areas.
- Recommended merchandise to customers based on needs and preferences.
Bank Teller
Bank of Hawaii
Honolulu, HI
01.1998 - 01.1999
- Explained bank services, financial products and applicable fees to customers.
- Responded and assisted customers with account inquiries and updates.
- Entered transactions into computer and issued customer receipts.
- Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
- Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
- Reconciled cash and checks against computer records at end of shift.
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Opened new checking, savings and lines of credit for customer accounts.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
Education
High School Diploma -
Kamehameha Schools
Honolulu, HI06.1997
Some College (No Degree) - Liberal Arts And General Studies
Windward Community College
Kaneohe, HISkills
- Service-Oriented
- Customer Relations
- Clear Communication
- Flexible and Adaptable
- Teamwork and Collaboration
Timeline
Concierge
JN Group
03.2023 - 02.2024
Applicant Services Assistant
Kamehameha Schools
03.2005 - 05.2014
Administrative Assistant
Fresh Island Fish Co
01.2000 - 04.2001
Sales/Desk Associate
Ann Taylor
01.1999 - 01.2000
Bank Teller
Bank of Hawaii
01.1998 - 01.1999
High School Diploma -
Kamehameha Schools
Some College (No Degree) - Liberal Arts And General Studies
Windward Community College
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