Jennifer Spiegel
San Francisco,CA
Summary
Experienced concierge professional with strong leadership and relationship-building skills.
Overview
19
19
years of professional experience
Work History
Concierge
Marriott Fisherman's Wharf
03.2018 - 09.2024
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
Hotel Concierge
Big Bus Tours SF/Sheraton Fisherman’s Wharf
07.2011 - 02.2024
- Served as a personal San Francisco Bay Area ambassador for the guests during their hotel stay.
- Recommended top dining and entertainment options for guests in the San Francisco area.
- Secured dining reservations ,helped guests obtain popular event tickets and booked sightseeing excursions
- Received and fulfilled special guest arrangement requests
- Promoted Big Bus Tours and partner companies to guests and future visitors
Marketing Concierge
Wyndham Resorts/Sheraton Fisherman’s Wharf
11.2010 - 07.2011
- Served as a personal San Francisco Bay Area Ambassador for the guests during their hotel stay
- Secured dining reservations, helped guests obtain popular event tickets, booked transportation arrangements and sightseeing excursions
- Recommended top dining and entertainment options for guests in the San Francisco area.
- Received and fulfilled special guest arrangement requests
- Invited guests to Wyndham Vacation Club sales presentations
Off Premise Marketing Representative
Shell Vacations Club
04.2005 - 11.2010
- Invited guests and offered incentives to attend a 90 minute Shell Vacation club sales presentation.
- Marketed at Home/Garden shows, street festivals, sporting events and on Fisherman’s Wharf.
- Promoted and sold sightseeing tours on Fisherman’s Wharf
Education
Bachelor of Arts - Psychology/Business
University of Pittsburgh
Pittsburgh, PA2000
Skills
- Service-oriented
- Adaptability and responsiveness
- Strong work ethic
- Customer service
- Effective problem solving
Timeline
Concierge
Marriott Fisherman's Wharf
03.2018 - 09.2024
Hotel Concierge
Big Bus Tours SF/Sheraton Fisherman’s Wharf
07.2011 - 02.2024
Marketing Concierge
Wyndham Resorts/Sheraton Fisherman’s Wharf
11.2010 - 07.2011
Off Premise Marketing Representative
Shell Vacations Club
04.2005 - 11.2010
Bachelor of Arts - Psychology/Business
University of Pittsburgh