Alicen Verret
Summary
Has worked at H&R Block for two years as a CSP, and is very capable of learning new programs, money management, and greatly enjoys doing the customer service side of things. Has worked at a daycare, prior, and absolutely loved the kids, but unfortunately would have to call in sick quite a bit in the time there. First job was at the local library, which was deeply enjoyed through being able to complete art projects or anything with design or the books themselves. When not helping on the garden/farm, is drawing, writing, doing Photography, or enjoying some form of media.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
H&R Block
11.2021 - 04.2024
- Offered advice and assistance to customers, paying attention to special needs or wants
- Provided primary customer support to internal and external customers
- Scheduled Appointments
- Answered constant flow of customer calls with minimal wait times
- Kept the office neat and tidy
- Made copies and put away files
- Worked there for three years.
- Updated account information to maintain customer records.
Floater Teacher/Assistant Teacher
Lighthouse Learning Center LLC
09.2023 - 12.2023
- Watched children aged 0-5
- Cleaned and closed
- Played with and entertained children.
- Exercised great adaptability in transitioning between assigned classrooms.
Library Clerk
Westmoreland Public Library
05.2021 - 08.2021
- Enforced university and housing policies and procedures
- Placed books on proper shelves when returned to circulation
- Answered questions from patrons and helped to find desired materials
- Handled check-in and check-out process of library books and materials at circulation desk
- Organized library shelves, materials and equipment in clear, alphabetized order
- Opened and closed Library
- Collected fees, fines and donations for balanced library finances
- Assisted patrons with printing and copying according to personalized requirements
- Located library materials, resources and technologies to fulfill patron requests.
Education
GED -
Homeschooled
Westmoreland, Tennessee05.2021
Skills
- Professional telephone demeanor
- Money handling abilities
- Customer service experience
- Adobe
- Microsoft Word
- Payment Processing
- Follow-up skills
- Appointment Scheduling
- Office equipment proficiency
Hobbies and Interests
- Art (any medium)
- Random pop culture events
- Films
- Reading
- Photography
- Gardening
- Writing
- Dressing in Fantasy Costume/Ren Faire's
Timeline
Floater Teacher/Assistant Teacher
Lighthouse Learning Center LLC
09.2023 - 12.2023
Customer Service Representative
H&R Block
11.2021 - 04.2024
Library Clerk
Westmoreland Public Library
05.2021 - 08.2021
GED -
Homeschooled