Alicia Adamson
Jonesboro,IN
Summary
Compassionate Eligibility Specialist motivated to positively impact program operations and participant success with diligent support. Well-trained in WG1 with dedication to continuously enhancing strategies and optimizing assistance. Organized and hardworking with strong attention to detail. Responsible, accountable and reliable with over 11 years' experience.
Overview
11
11
years of professional experience
Work History
Eligibility Specialist
Maximus
11.2022 - Current
- Reviewed applications for eligibility and entered into system.
- Maintained comprehensive knowledge of program regulations, policies, and procedures.
- Processed client applications in accordance with established guidelines.
- Entered client information and files into databases for further review and tracking.
Eligibility Specialist
Conduent
01.2016 - 11.2022
- Reviewed applications for eligibility and entered into system.
- Maintained comprehensive knowledge of program regulations, policies, and procedures.
- Processed client applications in accordance with established guidelines.
- Entered client information and files into databases for further review and tracking.
Eligibility Specialist
Xerox
07.2014 - 12.2015
- Reviewed applications for eligibility and entered into system.
- Maintained comprehensive knowledge of program regulations, policies, and procedures.
- Processed client applications in accordance with established guidelines.
- Entered client information and files into databases for further review and tracking.
Eligibility Specialist
All Star Staffing LLC
04.2013 - 06.2014
- Reviewed applications for eligibility and entered into system.
- Maintained comprehensive knowledge of program regulations, policies, and procedures.
- Processed client applications in accordance with established guidelines.
- Entered client information and files into databases for further review and tracking.
Education
High School Diploma -
Madison-Grant Jr./Senior High School
Fairmount, IN06-1997
Skills
- Telephone Etiquette
- Effective communication skills
- Verbal Communication
- Application Review
- Appointment Scheduling
- Public Assistance
- Confidentiality
- Self Motivation
- Problem-solving abilities
- Team Collaboration
- Written Communication
- Time management abilities
- Decision-Making
- Adaptability and Flexibility
- Relationship Building
- Reliability
- Teamwork and Collaboration
- Problem-Solving
- Continuous Improvement
- Interpersonal Communication
- Effective Communication
- Multitasking
- Attention to Detail
- Active Listening
- Team building
Affiliations
- Sports mom
- 4-H Leader
- Former Girl Scout Leader
References
References available upon request.
Timeline
Eligibility Specialist
Maximus
11.2022 - Current
Eligibility Specialist
Conduent
01.2016 - 11.2022
Eligibility Specialist
Xerox
07.2014 - 12.2015
Eligibility Specialist
All Star Staffing LLC
04.2013 - 06.2014
High School Diploma -
Madison-Grant Jr./Senior High School