Summary
Overview
Work History
Education
Skills
Certification
Assessments
Willing To Relocate
Personal Information
Timeline
Generic

Takisha Fisher

Indianapolis,IN

Summary

Experienced with eligibility determination, client assessment, and regulatory compliance. Utilizes advanced problem-solving skills to handle complex cases efficiently. Track record of effective communication and collaborative teamwork in high-pressure situations.

Knowledgeable [Desired Position] with solid background in eligibility determination and case management. Adept at managing complex cases and ensuring compliance with regulatory standards. Demonstrated effective communication and problem-solving skills in high-pressure environments.

Professional with strong background in eligibility assessment and client service. Skilled in analyzing applications, verifying information, and ensuring compliance with regulations. Known for effective teamwork, adaptability, and achieving results. Proficient in managing caseloads, problem-solving, and maintaining confidentiality with focus on accuracy and efficiency.

Results-oriented professional with extensive experience in eligibility determination and client assessment. Proven track record of accurately processing applications and maintaining compliance with policies. Known for collaborative efforts, reliability, and adaptability in dynamic settings.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Eligibility Specialist

Repucare
Indianapolis, IN
07.2023 - Current

Correctional Officer

Pendleton, IN
01.2023 - 04.2023
  • Corectional officer of units, walking ranges, checking doors locking down individual

Security Officer

Securitas
Indianapolis, IN
08.2022 - 12.2022
  • Sitting at a chase bank watching customers and making sure there are no disturbances

Clerical Assistant

State government
Indianapolis, IN
06.2022 - 08.2022
  • I receive checks and applications for professional licensing in the government building
  • I updated customers license, I renew them, I set them up for exams

Program Specialist

Covance
Indianapolis, IN
10.2019 - 08.2021
  • Communicating with patients making sure their information is correct in the system and contacting the doctors offices to relay updates

Delivery Driver

Smile More Logistics LLC
Indianapolis, IN
05.2019 - 04.2020
  • Delivering packages for Amazon through smile more logistics

Program Specialist

Covance
Indianapolis, IN
10.2018 - 04.2019
  • Answering phones and navigating patients on the internet to find the paper work needed for medications

Centralized IS Coordinator

Lowes home center
Indianapolis, IN
06.2016 - 05.2018
  • Dealing with customers request, inquires and complaints, I act as a resource person, I order materials and maintain a follow up on product
  • I also ensure service customers and service providers have accurate contact information on related installation jobs and ensure timely execution of installations and job scheduling

Customer service

Xerox
Indianapolis, IN
01.2016 - 06.2016
  • Answering calls
  • Researching information on health insurance as well as finding doctors for customers in their area
  • Recording detailed information from customers
  • Interacted with customers and employees to resolve customer service concerns.
  • Delivered exceptional customer service, resolving any issues promptly and professionally.

Education

Associate's degree - Criminal Justice

University of Phoenix-Online Campus
Phoenix, AZ
02.2022

High school diploma -

The American Academy
Salt Lake City, UT
04.2020

Diploma - Medical Assisstant

Kaplan College-Indianapolis
Indianapolis, IN
02.2009

Skills

  • Customer service
  • Multi-line telephone
  • Data entry
  • Microsoft office
  • Problem resolution
  • Quality assurance
  • Strong communication skills
  • Call Center
  • Customer Care
  • Customer Support
  • CSR
  • Memory Care
  • Phlebotomy
  • Patient Care
  • Medical Office Experience
  • Vital Signs
  • Security
  • Surveillance
  • Effective communication skills
  • Telephone etiquette
  • Documentation and reporting
  • Verbal communication
  • Documentation and paperwork

Certification

  • Certified Clinical Medical Assistant (CCMA)
  • CPR/First Aid

Assessments

  • Medical receptionist skills, Familiar, 05/01/20
  • Attention to detail, Completed, 09/01/19
  • Customer service, Familiar, 08/01/21
  • Work style: Reliability, Completed, 05/01/20

Willing To Relocate

  • Glendale, AZ
  • Phoenix, AZ

Personal Information

Authorized To Work: US for any employer

Timeline

Eligibility Specialist

Repucare
07.2023 - Current

Correctional Officer

01.2023 - 04.2023

Security Officer

Securitas
08.2022 - 12.2022

Clerical Assistant

State government
06.2022 - 08.2022

Program Specialist

Covance
10.2019 - 08.2021

Delivery Driver

Smile More Logistics LLC
05.2019 - 04.2020

Program Specialist

Covance
10.2018 - 04.2019

Centralized IS Coordinator

Lowes home center
06.2016 - 05.2018

Customer service

Xerox
01.2016 - 06.2016

High school diploma -

The American Academy

Diploma - Medical Assisstant

Kaplan College-Indianapolis

Associate's degree - Criminal Justice

University of Phoenix-Online Campus
Takisha Fisher