Alicia Alonso
Ontario,CA
Summary
Detail-oriented customer service professional experienced in managing customer inquiries and resolving issues. Skilled in appointment scheduling and social media engagement, consistently promoting studio services to enhance customer experience and drive repeat business.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
2
2
years of professional experience
2020
2020
years of post-secondary education
Work History
Customer Service Representative
Mint Condition Tattoo and piercing
Upland, California
08.2024 - Current
- Resolved customer complaints while maintaining professionalism and empathy to enhance customer satisfaction.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong customer relationships to encourage repeat business.
- Assisted customers with tattoo and piercing service inquiries.
- Answered customer inquiries and provided accurate information regarding products and services.
- Guided clients on aftercare procedures for tattoos and piercings to ensure optimal healing and customer satisfaction.
- Provided detailed information on aftercare for tattoos and piercings.
- Managed appointment scheduling using online booking systems.
- Processed payments and managed cash register transactions efficiently.
- Engaged with customers on social media to promote studio services and increase visibility.
- Maintained cleanliness and organization of the studio environment.
- Ensured cleanliness and organization of the studio environment daily.
Sales Associate
Plant safari
Upland, California
08.2023 - 11.2025
- Processed sales transactions accurately and efficiently at the register.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Greeted customers, delivering personalized service to enhance shopping experience.
- Assisted customers in selecting plants and gardening supplies.
- Resolved customer inquiries and issues promptly, improving overall satisfaction.
- Handled customer complaints in a professional manner.
- Maintained product displays, creating an inviting environment that encouraged purchases.
- Collaborated with team members to manage inventory levels effectively.
- Organized merchandise deliveries and restocked shelves.
- Participated in store events to promote products and engage the community.
- Answered incoming telephone calls to provide store, products and services information.
- Maintained cleanliness of store environment including floors, windows, displays.
Education
Ontario High School
Ontario, CASkills
- Appointment scheduling
- Customer relationship management
- Social media engagement
- Inventory management
- Attention to detail
- Time management
- Conflict resolution
Timeline
Customer Service Representative
Mint Condition Tattoo and piercing
08.2024 - Current
Sales Associate
Plant safari
08.2023 - 11.2025
Ontario High School