Alicia Arevalo
San Antonio,TX
Summary
Account Specialist I at JPMorgan Chase, adept in customer relationship development and Microsoft Office, significantly enhanced client satisfaction by resolving complex billing disputes and account issues. Adhering to compliance requirements and quality standards, ensuring operational excellence and client trust.
Overview
11
11
years of professional experience
Work History
Account Specialist I
JPMorgan Chase
03.2023 - Current
- Achieved high levels of client satisfaction through timely resolution of billing disputes or other account-related concerns.
- Enhanced client satisfaction by promptly resolving account issues and providing exceptional customer service.
- Completed routine and complex account updates to resolve problems.
- Adhered to standards of quality and service as well as all compliance requirements.
Merchandising Expert
Target
11.2019 - 03.2023
- Enhanced store appearance through effective space utilization and creative visual displays.
- Conducted regular store audits to ensure adherence to company policies and maintain high standards of presentation.
- Improved customer satisfaction by ensuring products were always available, well-presented, and accurately priced.
Head Server
Viva! Argentine Cuisine
09.2013 - 09.2019
- Enhanced customer satisfaction by providing attentive service and anticipating guests'' needs.
- Increased restaurant revenue by upselling menu items and promoting daily specials.
- Handled high-pressure situations with poise, ensuring positive experience for both staff and customers.
- Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.
Education
Business Administration And Management
The University of Texas At San Antonio
San Antonio, TXBusiness Administration And Management
Piedmont College
Athens, GA08.2015
Skills
- Customer relationship development
- Document Management
- Account Servicing
- Billing resolutions
- Documentation skills
Timeline
Account Specialist I
JPMorgan Chase
03.2023 - Current
Merchandising Expert
Target
11.2019 - 03.2023
Head Server
Viva! Argentine Cuisine
09.2013 - 09.2019
Business Administration And Management
The University of Texas At San Antonio
Business Administration And Management
Piedmont College