ALICIA AVILA
Huffman,TX
Summary
Bilingual English-Spanish office support professional with strong front desk, administrative, and client service skills across healthcare, insurance, and title settings. Manages calendars, emails, payments, mail, and sensitive paperwork while keeping service professional, organized, and efficient.
Overview
10
10
years of professional experience
Work History
Front Desk Receptionist
All Community Animal Hospital
Porter, TX
05.2025 - Current
- Manage incoming calls, emails, appointments, customer inquiries, and front desk operations.
- Schedule appointments and maintain organized calendars for multiple staff members.
- Resolve customer concerns and complaints with professional, solution-focused service.
- Handle mail, packages, deliveries, and daily front desk organization.
- Manage sensitive end-of-life paperwork and assist clients with aftercare arrangements.
Receptionist / Patient Care Coordinator
Jersey Village Animal Hospital
03.2023 - 08.2024
- Managed high-volume phone lines, scheduled appointments, communicated with clients, and maintained patient records to ensure seamless office operations.
- Maintained accurate records and supported daily office operations, ensuring efficient workflow and effective staff assistance.
- Processed payments and checked clients out while handling prescription requests and providing estimates to enhance patient satisfaction.
Receptionist / Escrow Assistant
First American Title
03.2022 - 03.2023
- Promoted to Escrow Assistant; supported title clearing and closing preparation, ensuring compliance with contracts.
- Greeted clients and visitors at First American Title with professional front-desk service.
- Answered multi-line phones and routed calls to title and escrow staff.
- Handled incoming calls and maintained client relationships through effective communication with vendors, sorted and distributed incoming mail to appropriate departments, and drafted and reviewed contracts for accuracy and compliance.
- Managed incoming mail, deliveries, and office correspondence for daily operations.
Customer Service Representative
Guillory Insurance
06.2019 - 03.2022
- Delivered client support through phone and email for payments, ID cards, renewals, policy changes, and inquiries, achieving timely and accurate resolutions.
- Answered customer calls about insurance policies, billing, and coverage questions.
- Reviewed claims information and directed clients through next steps.
Receptionist
Sema Insurance
01.2017 - 06.2019
- Greeted visitors and directed clients to appropriate Sema Insurance staff.
- Answered phones, processed payments, emailed insurance ID cards, and assisted with renewals and policy changes to ensure smooth client transactions.
- Answered incoming calls and routed policy questions to correct departments.
- Scheduled appointments for clients, agents, and insurance service meetings.
Education
High School Diploma -
Channelview High School
Channelview, TX05-2015
Skills
- Front desk operations
- Customer Service
- High-volume support
- Appointment Scheduling
- Multi-Line Phone Systems
- Payment Processing
- Records & Data Entry
- Email Communication
- Microsoft Office
- Problem Solving
- Multitasking
- Time Management
- Team Collaboration
- Bilingual English & Spanish
- Team Collaboration
Timeline
Front Desk Receptionist
All Community Animal Hospital
05.2025 - Current
Receptionist / Patient Care Coordinator
Jersey Village Animal Hospital
03.2023 - 08.2024
Receptionist / Escrow Assistant
First American Title
03.2022 - 03.2023
Customer Service Representative
Guillory Insurance
06.2019 - 03.2022
Receptionist
Sema Insurance
01.2017 - 06.2019
High School Diploma -
Channelview High School