Alicia Belanger
Spring Valley,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Food Server
Wetzel's Pretzels
09.2023 - Current
- Streamlined order-taking process for faster service and increased table turnover rate.
- Handled difficult customer situations professionally, resolving issues promptly and ensuring repeat business.
- Mastered menu knowledge to provide accurate information and helpful suggestions to guests.
- Managed cash register accurately, ensuring proper handling of transactions and tips.
- Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
- Contributed positively to team morale through effective communication and cooperation with coworkers.
Sales Associate
Kanuk
11.2020 - 03.2021
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
Barista
Starbucks
10.2019 - 03.2020
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Education
No Degree -
San Diego Mesa College
San Diego, CAHigh School Diploma -
Westview High School
San Diego, CA06.2019
Skills
- Guest Relations
- Daily Specials Memorization
- Relationship Management
- Conflict Resolution
- Menu Memorization
- Professional Attitude
- Order Accuracy
- Time Management
- Attention to Detail
- Stress Management
Languages
French
Native or Bilingual
Certification
CPR Certified
Timeline
Food Server
Wetzel's Pretzels
09.2023 - Current
Sales Associate
Kanuk
11.2020 - 03.2021
Barista
Starbucks
10.2019 - 03.2020
No Degree -
San Diego Mesa College
High School Diploma -
Westview High School