Alicia Blake-Oates
Holmes-Glover-Solomon Funeral Directors, Inc.
JACKSONVILLE,FL
26
years of professional experience
Experienced funeral services manager with strengths in staff leadership, customer service, and operations management. Known for calm decision-making, strong relationship building, and efficient coordination of services, compliance, and daily workflow.
Work History
Manager
25 Years 11 Months- Supervised staff performance, scheduling, and workflow to maintain consistent service delivery.
- Coordinated family consultations, translating needs into personalized service plans with professionalism and care.
- Oversaw compliance with state funeral regulations, documentation, and recordkeeping requirements.
- Managed transfer arrangements, decedent care workflows, and logistics with sensitivity and accuracy.
- Collaborated with vendors, clergy, cemeteries, and crematories to support timely service execution.
- Resolved service issues promptly, maintaining calm communication during sensitive family interactions.
- Directed funeral service operations, ensuring seamless coordination across arrangement, visitation, and burial activities.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Opened and closed location and monitored shift changes to uphold successful operations strategies.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
High School Diploma
Bachelor of Science - Business Administration
Skills
Operations management
Staff management
Task delegation
Team leadership
Project oversight
Relationship building
Customer service
Timeline
Manager
Holmes-Glover-Solomon Funeral Directors, Inc.
11.2000 - CurrentRead More
Jean Ribault Senior High School
High School Diploma
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Edward Waters College
Bachelor of Science from Business Administration
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