ALICIA BRYAN
Greenwood
Summary
Certified Medical Coder with a proven track record of productivity and efficiency in task completion. Extensive knowledge of medical coding guidelines and expertise in ICD-10-CM, CPT, and HCPCS Level II coding systems. Proficient in electronic health records (EHR) software, demonstrating exceptional time management skills and adaptability to new regulations while ensuring accurate and timely billing processes. A dedicated medical support professional known for strong team collaboration and a results-oriented approach, skilled in patient scheduling and EHR management. Valued for reliability and effective communication, consistently meeting the evolving needs of healthcare environments.
Overview
5
5
years of professional experience
Work History
Advanced Medical Support Assistant
Ralph H. Johnson VA Medical Center
Charleston, SC
10.2025 - Current
- Managed patient scheduling and appointment coordination to enhance clinic efficiency.
- Facilitated communication between veterans and healthcare providers, ensuring timely access to services.
- Assisted in maintaining accurate electronic health records, improving data integrity and retrieval processes.
- Streamlined administrative workflows, reducing processing times for patient inquiries and requests.
- Developed standard operating procedures to improve consistency in patient interactions and documentation.
- Promoted effective communication among medical staff by serving as a reliable liaison between physicians, nurses, and administrative personnel.
Reimbursable Billing Tech GS-07
Richard L. Roudebush VA Medical Center
Indianapolis, IN
12.2024 - 10.2025
- Facilitated communication across departments to resolve revenue-related issues for veteran accounts.
- Handled electronic and mail notifications, VA-specific data applications, emails, and letters.
- Retrieves data and information from VA-specific change notifications and ad-hoc reports to ensure accurate first and third party billing.
- Performed quality reviews in compliance with directives from OGC, internal teams, external agencies, and VA OIG.
- Clarified insurance policy coverage.
- Processed and managed repayment plans, waivers, and write-offs documentation.
- Documented interactions with customers in MS Dynamics.
- Examined Community Care First Party Worklists, identifying billable encounters.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Manually add charges from first-party payers, and update related workflow tools.
- Partner with the VAMC Credentialing Department to update provider information in VISTA.
- Reviewed and categorized prosthetics FRT entries into relevant billing classifications.
- Work QUIC request from RUR to assist in the information needed for legal determination.
- Documented and processed new Release of Information requests from the work tool.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Supervisor: Shanon Jefferson, Phone: 310-502-9953
Advance Medical Support Assistant GS-06
Richard L Roudebush VA Medical Center
Indianapolis, IN
08.2024 - 12.2024
- Tracks appointment inquiries from various electronic sources.
- Handled incoming patient secure messaging through MyHealthyVet with the care team.
- Scheduled and coordinated appointments, following advanced clinic access principles.
- Managed a tracking system for follow-up care, including Return to Clinic Orders, Recalls, Consults, and Labs.
- Scheduled travel logistics for veterans attending medical appointments.
- Oversees pre-appointment protocols to ensure patient preparedness for visits.
- Ensures the confidential handling of all obtained information.
- Demonstrates the ability to work autonomously while adhering to guidelines and regulations.
- Presented findings from the EARR to providers for accurate revenue capture.
- Operated efficiently in a multi-screen computer environment.
- Aid in updating, developing, and maintaining printed packets.
- Supervisor: Jennifer Burgin, Phone: 317-421-9192
Advance Medical Support Assistant GS-06
Fayetteville VA Medical Center
Fayetteville, NC
02.2021 - 08.2024
- Coordinated and arranged patient appointments with PACT Team, Specialty Clinic professionals, or Mental Health Providers.
- Handled the daily electronic registration of 150 patients, maintaining a 95% accuracy level.
- Directed faxes, medical records, and letters from external facilities to the correct team.
- Routes non-VA records promptly to designated personnel and departments.
- Updated insurance information accurately.
- Interprets and confirms provider orders per VHA national scheduling guidelines.
- Efficiently used VISTA, CPRS, VSE, TRM, and TLR software for patient scheduling.
- Contributed to overtime tasks related to COVID-19.
- Contributed to team huddles for patient care.
- Collaborated with upper leadership on significant assignments.
- Monitors and enforces staff adherence to privacy, HIPAA regulations, facility policies, medical protocols, safety guidelines, patient rights, and infection control.
- Supervisor: Carletta Plair, Phone: 910-797-5702
Education
Certificate - Medical Billing and Coding
Fayetteville Technical Community College
Fayetteville, NCAssociate Of Science - Medical Assisting
Savannah Technical College
Savannah, GA06.2005
Skills
- Patient billing
- ICD-10 proficiency
- Medical coding expertise
- HIPAA compliance certification
- Claims processing
- Accounts receivable management
Timeline
Advanced Medical Support Assistant
Ralph H. Johnson VA Medical Center
10.2025 - Current
Reimbursable Billing Tech GS-07
Richard L. Roudebush VA Medical Center
12.2024 - 10.2025
Advance Medical Support Assistant GS-06
Richard L Roudebush VA Medical Center
08.2024 - 12.2024
Advance Medical Support Assistant GS-06
Fayetteville VA Medical Center
02.2021 - 08.2024
Associate Of Science - Medical Assisting
Savannah Technical College
Certificate - Medical Billing and Coding
Fayetteville Technical Community College