Nichole Graham
Midway,GA
Summary
Dynamic Advanced Medical Support Assistant with extensive experience at the Department of Veterans Affairs, excelling in patient communication and electronic health records management. Proven ability to enhance clinic efficiency through effective appointment scheduling and compassionate patient care, ensuring compliance with HIPAA regulations while fostering a welcoming environment.
Overview
15
15
years of professional experience
Work History
Advanced Medical Support Assistant
Department of Veterans Affairs
Hinesville, GA
05.2022 - Current
- Assisted in managing patient appointments and scheduling to optimize clinic workflow.
- Provided support in updating and maintaining electronic health records for accuracy and efficiency.
- Coordinated communication between patients and healthcare providers to ensure timely responses.
- Learned to handle administrative tasks, including processing referrals and insurance claims.
- Contributed to maintaining a clean and organized reception area for enhanced patient experience.
- Engaged in ongoing training initiatives to enhance skills in customer service and office procedures.
- Maintained strict compliance with HIPAA regulations, ensuring the protection of sensitive patient information.
- Promoted effective communication among medical staff by serving as a reliable liaison between physicians, nurses, and administrative personnel.
- Managed high call volume, addressing patient inquiries and concerns with professionalism and empathy.
- Provided exceptional customer service to patients, visitors, and colleagues, fostering a welcoming environment at all times.
- Assisted in training new staff members on clinic policies, procedures, and software systems for seamless integration into the team.
- Enhanced patient satisfaction by efficiently managing appointment schedules and providing timely reminders.
- Mailed patient appointment letters.
- Determined nature and urgency of patient requests to refer patients to appropriate medical staff.
- Verified and updated clinical records.
- Supported efficient office operations through proficient handling of administrative tasks such as filing, data entry, and record maintenance.
- Eased patient anxiety through clear explanation of procedures, treatments, and upcoming appointments while addressing their concerns respectfully.
- Maintained and obtained medical records.
- Organized patient records to research records, extract medical information and review records for completeness and accuracy.
- Handled prescription refills requests promptly under the supervision of healthcare providers for improved medication adherence among patients.
- Performed medical records management, including filing, organizing and scanning documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Participates in team huddles and team meetings to manage and plan patient care.
- Do rounding in the waiting room to make sure that veterans know where they are going or any questions that they might have.
Certified Medical Assistant
HCA Physician Services Group
Savannah, GA
04.2019 - 03.2021
- Assisted in patient intake by collecting medical histories and updating electronic health records.
- Administered vaccinations and performed routine lab tests, ensuring compliance with safety protocols.
- Coordinated patient scheduling and follow-up appointments to enhance clinic efficiency.
- Conducted vital signs assessments, accurately documenting findings for physician review.
- Surgical scheduler coordinator responsible for managing the scheduled of the patient surgical procedures.
- I ensure that all records and insurance information have been updated properly.
- Submit billing or insurance claims, medical records, CPT codes and DX codes.
- Refill patient prescriptions by their request and calls from the pharmacy.
- I put in labs orders in for the patients that need orders in for upcoming procedures or for medication refills.
- Complete release of information requests including retrieving patient medical charts, copying, scanning medical records accurately and correctly.
- Check patients in an out and rescheduled their appointments an updating the no-show patient list.
- I did precertification and I was an referral coordinator.
Medical Assistant
Blanchfield Army Community Hospital
Clarksville, TN
07.2017 - 03.2019
- Administered patient assessments, recording vital signs and medical histories for accurate treatment plans.
- Assisted physicians with examinations and procedures, ensuring patient comfort and adherence to protocols.
- Managed appointment scheduling and patient follow-ups, enhancing clinic workflow efficiency.
- Coordinated laboratory tests, processing specimens and communicating results to healthcare providers promptly.
- Locate missing records by tracking movement through automated systems.
- Implemented electronic health record systems, improving data accuracy and retrieval efficiency across the practice.
- Conducted quality assurance checks on clinical processes, identifying areas for improvement to enhance service delivery.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Facilitated patient education on treatment plans and medications, improving understanding and compliance.
- Prepared lab specimens for diagnostic evaluation.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Health Technician
Winn Army Community Hospital
Fort Stewart, GA
11.2010 - 05.2017
- Conducted patient assessments to ensure accurate health monitoring and care delivery.
- Assisted healthcare professionals in implementing treatment plans effectively and efficiently.
- Maintained medical equipment and tools, ensuring compliance with safety standards and regulations.
- Collaborated with multidisciplinary teams to enhance patient outcomes through coordinated care approaches.
- Trained new staff on operational procedures and best practices for health technology usage.
- Developed educational materials for patients regarding health management and preventive care strategies.
- Trained new health technicians, sharing best practices for optimal job performance and patient care outcomes.
- Improved health outcomes, monitoring patient vitals and adjusting care plans as needed.
- Assessed patient vital signs regularly, alerting appropriate staff members of any abnormalities or concerning changes.
- Conducted regular equipment checks to ensure operational efficiency and safety in patient care environments.
- Participated in ongoing professional development opportunities to stay current on industry trends and maintain expertise in Health Technician role.
- Cleaned and sterilized instruments, equipment and surfaces.
- Maintained accurate patient charts and medical records.
- Educated patients about procedures, answered questions, and provided comforting words to control anxiety and enhance procedure results.
- Performed diagnostic tests and reported results to healthcare providers.
- Triaged patients in office or by phone to assess severity of conditions.
- Assisted physicians in diagnosis and treatment of patients.
- Pull labs and print them off CHS systems.
- Assist the providers with different procedures, Pap Smear, IUD birth control, Coloposcopy, LEEP procedures.
Certified Nursing Assistant
Hawks Troop Medical Clinic
Fort Stewart, GA
05.2010 - 11.2010
- Assisted patients with daily living activities, ensuring comfort and dignity.
- Monitored vital signs, documenting changes for nursing staff review.
- Collaborated with healthcare team to develop and implement care plans.
- Educated patients and families on health management and recovery strategies.
- Trained new nursing assistants on best practices and patient care protocols.
- Maintained accurate medical records, ensuring compliance with healthcare regulations.
- Ensured the cleanliness and maintained all the facility exam rooms and equipment.
- Pulled charts.
- Stocked rooms.
- Work at the SRP site processing soldiers coming in and deploying.
Education
No Degree - Certified Nurse Assistant
Savannah Technical College
Savannah, GA09-1996
High School Diploma -
Liberty County High
Hinesville, GA06-1995
Skills
- Conflict resolution techniques
- Patient communication
- Organizational growth
- Medical billing experience
- Appointment scheduling expertise
- Data entry proficiency
- Medical office procedures
- Medical terminology
- Patient scheduling
- Medical billing and coding
- Medical coding
- Healthcare billing
- Strong communication
- Proficient in patient scheduling
- Electronic health records management
- Medical office support
- Customer service
- Reliable team player
- Compassionate
- Maintaining confidentiality
- Patient-focused care
- CPR
- Data entry
- Insurance authorizations
- Electronic medical records
- OB/GYN procedures
- EMR / EHR
Timeline
Advanced Medical Support Assistant
Department of Veterans Affairs
05.2022 - Current
Certified Medical Assistant
HCA Physician Services Group
04.2019 - 03.2021
Medical Assistant
Blanchfield Army Community Hospital
07.2017 - 03.2019
Health Technician
Winn Army Community Hospital
11.2010 - 05.2017
Certified Nursing Assistant
Hawks Troop Medical Clinic
05.2010 - 11.2010
No Degree - Certified Nurse Assistant
Savannah Technical College
High School Diploma -
Liberty County High