Alicia Coggins
__________________________________________________________________
Durham,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
Work History
Hostess/Manager
The Olive Italian Restaurant
12.2021 - 01.2024
- Interacted with guests to obtain positive or negative feedback and constructively apply information.
- Maintained cleanliness and sanitation to guest satisfaction.
- Restocked supplies and utensils for hostess area/kitchen needs.
- Monitor customer satisfaction through walk throughs check on tables, Help servers keep tables clear.
- Adhered to cash handling and to monitor and control cash/credit/receipts.
- Maintain reservations packages/ collect deposits.
- Prepare to-go orders through online website/ door dash/ Uber eats/ grub hub/ and take orders over the phone.
- Keep reservation book organized.
- Clean dessert case and restock.
- Count down cash drawer at the end of every night.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Continuously maintaining accurate accounts and cash drawers.
Surgical Business Specialist 1
Inspiration Medical Center
10.2019 - 01.2024
- Scheduling patients for surgical services including same day surgeries, admissions and inpatients as well as setting up any pre- operative testing required.
- Inputting/transferring patient information.
- Trouble shooting phone calls and patients to the right departments
- Registering new patients.
- Previewing, verifying authorizations.
- Working daily with numerous offices.
- Working daily in Microsoft outlook and excel.
- Navinet, Njshine and Cerner trained.
- Verifying patient eligibility and coverage.
- Coordinating surgical procedures with doctors, anesthesiologists, and ancillary departments, vendors for equipment needed for procedures.
- Receiving self pay estimates and relaying information to patients.
Administrative Assistant
Dendrino’s Medical Associates
02.2018 - 10.2019
- Greeted Patients, verified insurance/ Photo ID.
- Checked patients in and out.
- Maintained organized environment by updating information in patients charts.
- Opened office, sanitized and cleaned patient waiting area and bathrooms.
- Scheduled/followed up on appointments.
- Verified insurance using Navinet.
- Athenahealth trained.
- Collected co-payments and processed any open payments.
- Managed multi phone line, checking voicemails following up with calls and directing messages to medical assistants.
Sales Operator/Sales Assistant
South Jersey Agricultural Products (SJAP)
03.2011 - 10.2017
- Answered telephones.
- Worked the scales, weighing incoming\ outgoing trucks.
- Created invoices for product orders.
- Documenting all sales in Quickbooks.
Hostess
The Green Olive Restaurant
01.2012 - 06.2017
- Greeted customers warmly upon arrival.
- Took reservations and to-go orders by phone, prepared to -go orders.
- Answered customer questions, about hours, seating, and menu information.
- Helped servers and bussers with keeping dining area ready for every guest.
- Maintained cleanliness of hostess area and restocked dessert case.
Receptionist Clerk
Dobson Turf Managment
03.2014 - 09.2016
- Greet customers.
- Answer phone calls.
- Cleaned and organized store/show room.
- Handled cash transactions and maintained sales and payments records.
- Handled accounts payable/ receivable.
- Quickbooks trained.
- Restocked inventory/ entered products in the Clover system.
Education
High School Diploma -
Arthur P Schalick High School
Elmer, NJSkills
Customer Serviceundefined
Timeline
Hostess/Manager
The Olive Italian Restaurant
12.2021 - 01.2024
Surgical Business Specialist 1
Inspiration Medical Center
10.2019 - 01.2024
Administrative Assistant
Dendrino’s Medical Associates
02.2018 - 10.2019
Receptionist Clerk
Dobson Turf Managment
03.2014 - 09.2016
Hostess
The Green Olive Restaurant
01.2012 - 06.2017
Sales Operator/Sales Assistant
South Jersey Agricultural Products (SJAP)
03.2011 - 10.2017
High School Diploma -
Arthur P Schalick High School
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