Alicia Castillo
San Antonio,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Server
Acapulco Mexican restaurant
Kerrville, TX
05.2021 - Current
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Cleaned tables and chairs to prepare dining area for next customers.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Trained new employees on restaurant procedures and plating techniques.
- Addressed complaints to kitchen staff and served replacement items.
Customer Service Representative
TaskUs
San Antonio, TX
08.2020 - 01.2021
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Customer Service Associate
Bill Miller BBQ
San Antonio, TX
06.2016 - 01.2018
- Worked flexible schedule and extra shifts to meet business needs
- Built relationships with customers to encourage repeated business
- Worked closely with shift managers to solve problems and handle customer concerns
- Used POS system to ended orders, process payments and issue receipts
- Helped large volume of customers everyday with positive attitude and focus on customer satisfaction
- Kept work area organized during shifts by properly storing utensils, cleaning tools, ingredients.
- Managed multiple tasks simultaneously while maintaining a high level of efficiency and accuracy.
Education
High School Diploma -
Frank M Tejeda Academy
San Antonio, TX06.2018
Skills
- Customer Service
- Problem-Solving
- Honest and Dependable
- High-Stress Environments
- Inbound/Outbound Calling
- Money handling Abilities
- Time efficiency
Timeline
Server
Acapulco Mexican restaurant
05.2021 - Current
Customer Service Representative
TaskUs
08.2020 - 01.2021
Customer Service Associate
Bill Miller BBQ
06.2016 - 01.2018
High School Diploma -
Frank M Tejeda Academy
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