Alicia Chen
Rosemead,CA
Summary
Attentive individual known for high productivity and efficient task completion. Exceptional communicator and team player trained in operating cash registers and serving customers. Skilled in customer service, teamwork, and time management, ensuring smooth operations in fast-paced environments. Goes above and beyond to serve guests and promote loyalty.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Crew Member
Baskin Robins
Rosemead, CA
09.2023 - Current
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Informed customers about daily specials in an engaging manner.
- Monitored quality of food served to ensure it met company standards for presentation and temperature.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Intern
YMHA
West Covina, CA
06.2024 - 07.2024
- Set specific goals for projects to measure progress and evaluate end results.
- Tracked project schedules and encouraged teams to complete tasks on time.
- Facilitated discussion and collaboration among peers.
Seasonal Sales Associate
Fortune Foods
Los Angeles, CA
01.2023 - 02.2023
- Provided accurate information about products, prices and services.
- Assisted customers with product selection, sizing and styling.
- Developed promotional strategies to increase sales volume.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Education
High School Diploma -
San Gabriel High School
San Gabriel, CA05-2025
Skills
- Safe Food Handling
- Customer Engagement
- Verbal and written communication
- Flexible Schedule
- Teamwork and Collaboration
- Heavy Lifting
Accomplishments
- 2018 National History Day Humanitarian Awardee
- AP Scholar with Distinction
Languages
Chinese (Cantonese)
Native/ Bilingual
Chinese (Mandarin)
Limited
Certification
- ServSafe Food Handler Certified
- CPR certified
Affiliations
- Track and Field
- Cross Country XC
- CHLA Volunteer
Timeline
Intern
YMHA
06.2024 - 07.2024
Crew Member
Baskin Robins
09.2023 - Current
Seasonal Sales Associate
Fortune Foods
01.2023 - 02.2023
High School Diploma -
San Gabriel High School